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Telecommunications providers

What can we help you with?

Industry codes and standards for telcos

The rules for telecommunications carriers and carriage service providers to follow

Rules for telco products and services

The rules you must meet to provide services to residential and business customers

Telco performance and the Universal Service Obligation

Telcos have targets for services like landlines, payphones and network reliability

Telco reporting obligations

The activities carriers and carriage service providers need to report on during the year

Telecommunications revenue reporting

Carriers must report on eligible revenue each year

The Regional Broadband Scheme

About the scheme and access to the portal

NBN service rules for telcos

If you sell NBN services you must follow the rules we set

Requests to block online services under section 313(3)

Government agencies can ask ISPs to block access to certain online services

Rules to protect customers in financial hardship

Telcos must give customers who are in financial hardship the information and help they need

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