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When telcos want to build or install new equipment near you, there are rules and standards they must follow.
Telcos must share information about their plans for new phone towers
NBN Co. must follow the rules when they install NBN base stations
There are steps you must take if you want to complain about a new mobile phone tower
Telcos will install more small cells to give higher speed service
The ACMA is seeking comments on amended rules that will govern Australia’s SMS ID Register when it commences from 15 December 2025.
An increasing number of telco customers are turning to the Telecommunications Industry Ombudsman for dispute resolution according to the latest ACMA quarterly customer complaints handling performance report.
TPG has been issued with a formal warning after it failed to notify Telstra —the entity responsible for the Triple Zero emergency call service— in a timely manner that an outage had affected emergency calls from its network.