Industry codes and standards for telcos
Codes and standards protect the telecommunications industry and consumers. These cover mobile and landline phone services and internet, including NBN. If you break the rules, we may give you an infringement notice.
What can we help you with?
Register of telco industry codes and standards
We maintain the register of codes and standards for carriers and carriage service providers
Develop a new telco industry code
You can apply to change an industry code or create a new one. We may reimburse your costs
Telecommunications Consumer Protections Code
Providers must follow the rules in the TCP Code. This protects customers and their rights