Misinformation is false, misleading or deceptive information
Misinformation
Anyone can be a target of false information online—but there are things you can do to protect yourself.
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The ACMA has issued a remedial direction to Best Telecom Group Pty Ltd (Best Telecom) after it failed to refund a customer in accordance with a binding decision made by the Telecommunications Industry Ombudsman (TIO).
Telco Lycamobile Pty Ltd has paid a $376,200 penalty after it failed to adequately carry out identity verification checks when transferring mobile phone services from other providers.
Australian consumers are still experiencing a variety of problems with their telco services as indicated by ACMA’s most recent Telecommunications Consumer Complaints report.