Rules for telco products and services

Telcos have to follow the rules to provide different services to residential and small business customers.

What can we help you with?

You must follow the rules about Priority Assistance, even if you don't offer this service

What details and words your ads must and must not contain

There are rules that telcos must follow when dealing with complaints

Some telcos can apply for an exemption from the TIO scheme

Carriers and CSPs have rules to help police and security agencies in their work

When and why we issue penalties to telecommunications providers

Telcos are responsible for knowing the number rules

To protect your customers from fraud and identity theft, you must follow rules to authenticate their identity