To protect your customers from fraud and identity theft, you must follow rules to authenticate their identity
Rules for telco products and services
Telcos have to follow the rules to provide different services to residential and small business customers.
What can we help you with?
Telcos are responsible for knowing the number rules
There are rules that telcos must follow when dealing with complaints
How to handle complaints from customers affected by network outages
When and why we issue penalties to telecommunications providers
Some telcos can apply for an exemption from the TIO scheme
You must follow the rules about Priority Assistance, even if you don't offer this service
What details and words your ads must and must not contain
Carriers and CSPs have rules to help police and security agencies in their work
