COVID-19: Important information for consumers from the Authority.

Rules for telco products and services

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Rules for the Priority Assistance service

You must follow the rules about Priority Assistance, even if you don't offer this service

Rules for mobile premium services

If you offer or run a premium phone content service you must follow the rules

Rules to advertise telco products and services

What details and words your ads must and must not contain

How telcos must handle complaints

There are rules that telcos must follow when dealing with complaints

TIO scheme requirements and exemptions

Some telcos can apply for an exemption from the TIO scheme

Support for law enforcement and security agencies

Carriers and CSPs have rules to help police and security agencies in their work

Infringement notices for breaking the telco rules

When and why we issue penalties to telecommunications providers

Phone number rules

Telcos are responsible for knowing the number rules

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