Skip to main content

Investigations into online gambling providers

We  regulate the gambling industry and investigate complaints from the public.

About our investigations

We investigate anyone who breaks the rules for online gambling services. This includes providing or advertising online gambling services that are illegal.

If someone breaks the rules, we may:

  • give them a formal notice that they broke the rules
  • give them an infringement notice
  • refer them to police or the Director of Public Prosecutions
  • report the directors and principals of offending companies to Australia's border protection agency. The agency may place them on the Movement Alert List, which can disrupt travel to Australia
  • request internet service providers (ISPs) to block access to the illegal online gambling websites in Australia.

Anyone who breaks the rules may face criminal charges and/or civil penalties. This includes anyone who helps someone break the rules. Civil penalties can be up to:

  • $1,665,000 for an individual
  • $8,325,000 for a body corporate.

If you believe someone has broken a rule in the Interactive Gambling Act 2001, you can make a complaint.

We publish quarterly reports of gambling complaints and investigations.

Outcomes for 2021

Service (s)

Breach

Uptown Pokies*

BondiBet* 

Syndicate Casino*#

7 Bit Casino*#

Casino Nic*#

Fast Pay Casino*#

iLucki*#

Woo Casino*#

BitStarz*#

Loki Casino*#

Golden Star Casino*#

Gunsbet*#

Spinago*#

Joo Casino*#

Betchain*#

Get Slots*#

King Johnnie*

Wild Card City*

Play Croco*

Aussie Play*

Pokie Spins*

Pokie Mate*

Pokiez*

King Billy Casino*#

Joka VIP Room*

Golden Reels*

Bao Casino*#

Pokie Place*#

Reels of Joy*

Ozwin Casino*

All Spins Win*

Bonza Spins*

House of Pokies*

Golden Pokies*

Kings Chance*#

Grand Rush*#

Jackpot Jill*

Koala Royal*#

National Casino*#

Juicy Stakes*#

Spin Bit*#

Ladyhammer

Casino/Fight Club *#

Kim Vegas*#

Queenspins*#

Yoju *#

Joe Fortune*

Playamo*#

Casino Chan*#

Fair Go Casino*

Raging Bull Casino*#

True Blue Casino*#

Planet 7 Oz*#

Grand Fortune Casino*#

Malibu Club Casino#

Enzo Casino*

Royal Spinz*

Times Square Casino*

MBC188

Roo Casino*#

GW Casino*#

Wager Beat*# 

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the Interactive Gambling Act 2001 (IGA).

The services typically offered casino-style games like blackjack, roulette, poker and slots played for money. They met the definition of a ‘prohibited interactive gambling service’ at section 5 of the IGA as they are gambling services provided in the course of carrying on a business, to customers using the internet.

The services were provided to customers physically present in Australia, meeting the requirement of having an ‘Australian-customer link’ (as defined in section 8 of the IGA).

It has been an offence since 2001 to provide these types of services to customers in Australia.

Providing an unlicensed regulated interactive gambling service that has an Australian customer link in contravention of subsection 15AA(3) of the IGA.

Some services also offered wagering on sporting or racing events. These are ‘regulated interactive gambling services’ as defined at section 8E of the IGA and can only be provided to customers in Australia if the service provider has a licence, allocated by an Australian state or territory.

# Formal warnings were issued to these services.

* The websites of these services were blocked by ISPs at the request of the ACMA as they continued to contravene the IGA.

Aussie Casino Hex#

Australia OK Casinos*

Aussie Online Pokies*

Australia OK Casinos*

Aussie Online Pokies*

Pokies*

Australian Casino Club*#

True Blue Casinos*Australian Gambling*

Online Casino Australia

Online Casino 61.com.au

Aussie Slots

Casino Guru#

Advertising prohibition or ancillary contravention of the IGA by affiliate services

These services publicise or promote online gambling services. They typically hold themselves out to independently review the best gambling services. They also typically provide direct hyperlinks to these gambling services and the owner of the affiliate service usually receives a direct benefit for doing so – in effect, a commission from the gambling service for sending customers to them.

These services have been found to contravene one or both of the following provisions:

Publishing designated interactive gambling service advertisements in Australia where the publication is not otherwise permitted under the IGA, in contravention of subsections 61EA(1A) or 61EA(2A) of the IGA.

Some services have been found to contravene the advertising prohibition by publishing content that publicises or promotes prohibited and/or unlicensed regulated interactive gambling services in Australia.

Ancillary contravention of a civil penalty provision of the IGA, by being directly or indirectly, knowingly concerned in, or party to, that contravention (subsection 64B(1) of the IGA adopts the civil penalty provisions of the Regulatory Powers (Standard Provisions) Act 2014 (Cth) including section 92 ancillary contraventions).

Some services have been found to be ancillary to a contravention of subsection 15(2A) of the IGA, by 'being in any way, directly or indirectly, knowingly concerned in, or party to, the provision of prohibited and/or unlicensed regulated interactive gambling services, to Australian customers’. An ancillary is taken to have contravened the relevant civil penalty provision.

# Formal warnings were issued to these services.

* The websites of these services were blocked by ISPs at the request of the ACMA as they continued to contravene the IGA.

Play Up Interactive

Providing credit to a customer of a regulated interactive wagering service who was physically present in Australia in contravention of paragraph 15C(3)(a) of the IGA

Most interactive wagering operators are banned from providing, offering to provide, or facilitating the provision of credit to customers, or prospective customers, who are physically in Australia. The prohibitions do not extend to the use of credit cards as they are explicitly excluded from the offence provisions in section 15C of the IGA.

The prohibitions are intended to reduce the risk of credit being provided to individuals who gamble beyond their capacity to pay.

‘Credit’ is provided where there is a contract, arrangement or understanding between the wagering operator and the customer for payment of a debt owed by the customer to be deferred, or the customer incurs a deferred debt to the wagering operator (see section 11A of the IGA).

Play Up Interactive Pty Ltd was found to have provided credit to a customer between 16 June 2018 and 5 October 2018, by accepting 33 bets when there were insufficient funds in the customer’s account.

Formal warning sent May 2021.

Paramount Poker/Eclipse Poker

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA.

This service was provided via a poker app, which allowed users to create their own private poker clubs. Through these private clubs, the club owner exchanged real money provided by a player for chips that could be used to play poker on the app. The chips could be cashed out for real money at the end of play.

This service met the definition of a ‘prohibited interactive gambling service’ at section 5 of the IGA as it is a gambling service provided in the course of carrying on a business, to customers using the internet.

The service was provided to customers physically present in Australia, meeting the requirement of having an ‘Australian-customer link’ (as defined in section 8 of the IGA).

Formal warnings were sent to Jake Parsons, Corey Robinson and Benjamin Denton in July 2021.

Tabcorp

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA – in the form of an in-play betting service.

Tabcorp was found to have provided an in-play betting service as it accepted 37 bets on the outcome of an NCAA college basketball game held on 3 January 2021, after the game had commenced (section 10B of the IGA).

As this service relates to betting on a sporting event, and the service is an in-play betting service, it is not an excluded wagering service (subsection 8A(3) of the IGA) and it is therefore a prohibited interactive gambling service (section 5 of the IGA). The provision of this service to a customer physically present in Australia contravened subsection 15(2A) of the IGA.

A contravention of subsection 15(2A) is committed each day a contravention occurs, regardless of the number of contraventions on that day.

Formal warning sent to Tabcorp Holdings Ltd in November 2021.

We Love Lotto

Providing an unlicensed regulated interactive gambling service that has an Australian customer link in contravention of subsection 15AA(3) of the IGA.

We Love Lotto is a service for the supply of lottery tickets. Australian customers were able to submit an order for a ticket in an offshore lottery, an agent in that country would purchase the ticket on their behalf and the customer would be provided with a scanned copy of the purchased ticket.

This type of service is an ‘excluded lottery service’ (section 8D of the IGA) and therefore a ‘regulated interactive gambling service’ (section 8E of the IGA), which can only be provided to customers in Australia if the service provider has a licence allocated by an Australian state or territory.

No Australian licence had been issued for the We Love Lotto service.

Formal warning sent to Ardua Ventures Ltd in October 2021.

The website of this service was blocked by ISPs at the request of the ACMA as it continued to contravene the IGA.

Giant Lotto

Providing an unlicensed regulated interactive gambling service that has an Australian customer link in contravention of subsection 15AA(3) of the IGA.

The Giant Lotto service is for the supply of lottery tickets. Australian customers were able to submit an order for a ticket in an offshore lottery, a ticket in that lottery would be purchased on their behalf and the customer would be provided with an e-ticket receipt.

This type of service is an ‘excluded lottery service’ (section 8D of the IGA) and therefore a ‘regulated interactive gambling service’ (section 8E of the IGA), which can only be provided to customers in Australia if the service provider has a licence, allocated by an Australian state or territory. No Australian licence had been issued for the Giant Lotto service.

This service has withdrawn from the Australian market.

Multi Lotto

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA – in the form of a service relating to betting on the outcome of a lottery

The Multi Lotto service offered wagering on the outcome of a lottery. As this type of service is not an excluded wagering service (subsection 8A(5)(c)(iii) of the IGA), it therefore met the definition of a ‘prohibited interactive gambling service’ at section 5 of the IGA as it is a gambling service provided in the course of carrying on a business to customers using the internet.

The provision of this service to a customer physically present in Australia, contravened subsection 15(2A) of the IGA.

It has been an offence since 2018 to provide wagering on the outcome of lotteries to customers in Australia.

This service has withdrawn from the Australian market.

Betmaster

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA – in the form of an in-play betting service.

Providing an unlicensed regulated interactive gambling service that has an Australian customer link in contravention of subsection 15AA(3) of the IGA.

This service has withdrawn from the Australian market.

Full House Bingo

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA.

The Full House Bingo service offered bingo games via Facebook. It met the definition of a ‘prohibited interactive gambling service’ at section 5 of the IGA as it was a ‘gambling service’ because the bingo games were played for money, were games of chance and the customer gave consideration to play. The service was also provided in the course of carrying on a business to customers using the internet.

The service was provided to customers physically present in Australia, meeting the requirement of having an ‘Australian-customer link’ (as defined in section 8 of the IGA).

This service has withdrawn from the Australian market.

Neon Ball Master

Providing a prohibited interactive gambling service that has an Australian customer link in contravention of subsection 15(2A) of the IGA.

Publishing designated interactive gambling service advertisements in Australia where the publication is not otherwise permitted under the IGA, in contravention of subsections 61EA(1A) or 61EA(2A) of the IGA.

The Neon Ball Master app provided access to a game that involved balls randomly dropping into columns, with prizes offered including PayPal cash. The app had a subscription option that met the definition of a gambling service as it was a game played for money, which involved chance, and a customer provided consideration in the form of a subscription to the service to play.

The service was provided to customers physically present in Australia, meeting the requirement of having an ‘Australian-customer link’ (as defined in section 8 of the IGA).

The Neon Ball Master app (and Neon Plinko app) also included advertisements for apps which when downloaded opened to real money online casinos.

This service is no longer contravening the IGA.

Red Fox Lotto

Providing an unlicensed regulated interactive gambling service that has an Australian customer link in contravention of subsection 15AA(3) of the IGA.

Red Fox Lotto is a service for the supply of lottery tickets. Australian customers were able to submit an order for a ticket in an offshore lottery, an agent in that country would purchase the ticket on their behalf and the customer would be provided with a scanned copy of the purchased ticket.

This type of service is an ‘excluded lottery service’ (section 8D of the IGA) and therefore a ‘regulated interactive gambling service’ (section 8E of the IGA), which can only be provided to customers in Australia if the service provider has a licence allocated by an Australian state or territory.

No Australian licence had been issued for the Red Fox Lotto service.

Formal warning sent to White Lotto B.V. in November 2021.

The website of this service was blocked by ISPs at the request of the ACMA as it continued to contravene the IGA.

 

Back to top
ONLINE ENQUIRY