Telco performance and the Universal Service Obligation
Telcos have performance targets for services that include landlines, payphones and network reliability. We report on your performance in our Communications reports.
What can we help you with?
How to meet the Customer Service Guarantee Standard
The CSG Standard has timelines to connect and fix landline services
How mass service disruptions affect the CSG Standard
If a mass outage occurs, carriers may not have to compensate customers
About the Universal Service Obligation
All telcos have to meet the USO to protect customer access to broadband and voice services
Reliability of Telstra’s network
Telstra has to follow the framework to protect the quality of their landline network