All telcos have to meet the USO to protect customer access to broadband and voice services
Telco performance and the Universal Service Obligation
Telcos have performance targets for services that include landlines, payphones and network reliability. We report on your performance in our Communications reports.
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The CSG Standard has timelines to connect and fix landline services
If a mass outage occurs, carriers may not have to compensate customers
As a condition of its licence, Telstra gives everyone reasonable and equal access to payphones
Telstra has to follow the framework to protect the quality of their landline network
