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Telco performance and the Universal Service Obligation

Top services

How to meet the Customer Service Guarantee Standard

The CSG Standard has timelines to connect and fix landline services

How mass service disruptions affect the CSG Standard

If a mass outage occurs, carriers may not have to compensate customers

How telcos must manage complaints

All telcos must meet the industry standard to handle customer complaints

Register of providers exempt from TIO scheme

You can apply to be exempt from the TIO scheme

About the Universal Service Obligation

All telcos have to meet the USO to protect customer access to broadband and voice services

Reliability of Telstra’s network

Telstra has to follow the framework to protect the quality of their landline network

Rules for Telstra payphones

As a condition of its licence, Telstra gives everyone reasonable and equal access to payphones

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