COVID-19: Important information for industry and consumers from the Authority.

Telco performance and the Universal Service Obligation

Top services

How to meet the Customer Service Guarantee Standard

The CSG Standard has timelines to connect and fix landline services

How mass service disruptions affect the CSG Standard

If a mass outage occurs, carriers may not have to compensate customers

About the Universal Service Obligation

All telcos have to meet the USO to protect customer access to broadband and voice services

Reliability of Telstra’s network

Telstra has to follow the framework to protect the quality of their landline network

Rules for Telstra payphones

As a condition of its licence, Telstra gives everyone reasonable and equal access to payphones

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