To show you follow the rules in the TCP Code, you need to submit a report each year
Telco reporting obligations
Carriers and service providers need to report on a range of activities during the year. This may be a licence condition or a requirement under the Telecommunications Act.
What can we help you with?
What you must do and report on if you share customer details
Larger telcos must report their complaints records to us
What you must report on if you are a qualifying carriage service provider
Carriage service providers can ask to be exempt from Customer Service Guarantee Standard
Carriers and carriage service providers, including internet service providers have data retention obligations
Carriers must report on eligible revenue each year
About the scheme and access to the portal
