Steps you should follow and what your telco must do
Telco complaints and problems
When you have a problem with your phone or internet provider, contact them to discuss the issue. Consumer laws protect you. If the provider can't resolve your complaint, the ombudsman may be able to help.
What can we help you with?
What to do if your mobile service isn’t working
Slow internet? Try these fixes
Make sure you’re not using an illegal device
The Telecommunication Industry Ombudsman (TIO) resolves disputes if your telco can’t
