Telco complaints and problems
When you have a problem with your phone or internet provider, contact them to discuss the issue. Consumer laws protect you. If the provider can't resolve your complaint, the ombudsman may be able to help.
What can we help you with?
Complain to the telecommunications ombudsman
The Telecommunication Industry Ombudsman (TIO) resolves disputes if your telco can’t
Mobile outages and what to check
If your mobile service is unavailable, check your device and network first
Interference to mobile phone networks
Interference to mobile phone networks can cause problems for your mobile phone
Complain about a telco's work on your property
The steps to follow to complain about a telco's work on your property