Telco complaints and problems

When you have a problem with your phone or internet provider, contact them to discuss the issue. Consumer laws protect you. If the provider can't resolve your complaint, the ombudsman may be able to help.

What can we help you with?

Complain to your telco

All telcos have a detailed process for handling customer complaints

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Complain to the telecommunications ombudsman

The Telecommunication Industry Ombudsman (TIO) resolves disputes if your telco can’t

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Mobile outages and what to check

If your mobile service is unavailable, check your device and network first

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Interference to mobile phone networks

Interference to mobile phone networks can cause problems for your mobile phone

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Complain about a telco's work on your property

The steps to follow to complain about a telco's work on your property

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Improving your home internet

Find out about some common problems in your home that can affect internet performance and how to fix them

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Telco complaints and problems

What can we help you with?

Complain to your telco

Complain to the telecommunications ombudsman

Mobile outages and what to check

Interference to mobile phone networks

Complain about a telco's work on your property

Improving your home internet

Stronger consumer protections during telco outages

Mixed results in latest telco customer complaint performance rankings

ACMA plans for future use of Australia’s public airwaves

Telco complaints and problems

What can we help you with?

Complain to your telco

Complain to the telecommunications ombudsman

Mobile outages and what to check

Interference to mobile phone networks

Complain about a telco's work on your property

Improving your home internet

Related articles

Stronger consumer protections during telco outages

Mixed results in latest telco customer complaint performance rankings

ACMA plans for future use of Australia’s public airwaves