Broadcasters must comply with rules in legislation, licence conditions, and standards.
These rules are additional to the rules in industry codes of practice.
If you think a broadcaster has not met an obligation in legislation, licence conditions or standards, you can complain to us.
Read more about these obligations:
- Community broadcasting licence conditions such as participation and advertising and sponsorship
- broadcast of terrorism related content by television narrowcasters
- licence condition requiring narrowcasting services to be limited in some way
- disclosure of commercial agreements in current affairs programs on commercial radio
- rules in the Australian Content and Children’s Television standard
- rules about rights to major sporting events and other events on TV (anti-siphoning)
- ads for tobacco
- election, referendum and political ads.
How to complain to us
You can complain to the ACMA here.
Or you can write to us at PO Box Q500, Queen Victoria Building, NSW 1230
What happens after you complain to us
- Assessment: we assess your complaint to see if it is something we will investigate – this can take a few weeks. We will email you if we need more information. If we do not need anything more, you may not hear from us again.
- Decision: we publish the outcome of complaint assessments and usually update this information each fortnight.
- Investigation: If we assess and decide to investigate, we publish the outcomes of our investigations.
If you lodged the complaint, you can ask for more information about our assessment decision.
If you have concerns about the way we handle your complaint, you can contact the Office of the Commonwealth Ombudsman.