Investigations into spam and telemarketing

The law protects you from commercial emails and SMSs you did not agree to receive. It also protects you from unwanted phone calls and fax messages if you have signed up for the Do Not Call Register.

About our Investigations

Where we find breaches of the law, we can take action:

  • take the matter to the Federal Court, which can impose significant penalties
  • give an infringement notice
  • issue a formal warning
  • accept court-enforceable undertakings

If you think someone has breached the law you can complain to us about spam and telemarketing. If the issue is serious or ongoing, we may investigate.

Find out more about our role in compliance and enforcement.

Spam

Issue
  • Sending marketing emails without consent
Findings
Issue
  • Sending marketing emails without consent
Findings
Issue
  • Sending marketing messages (SMS) without consent, without clearly identifying who authorised them and without an unsubscribe statement
Findings
  • $50,400 Infringement notice
Issue
  • Sending marketing emails without consent
Findings
Issue
  • Sending marketing emails without consent
Findings
Issue
  • Sending marketing messages (SMS) after consent had been withdrawn
Findings

$360,000 Infringement notice

Issue
  • Sending marketing messages (SMS) with did not include clear and accurate contact details
Findings
Issue
  • Sending marketing messages (SMS) without clearly identifying who authorised them, their contact details or an unsubscribe facility
Findings
Issue
  • Sending marketing messages (emails) without clearly identifying who authorised them
Findings

Telemarketing

Previous investigations

 
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