About our Investigations
Where we find breaches of the law, we can take action:
- take the matter to the Federal Court, which can impose significant penalties
- give an infringement notice
- issue a formal warning
- accept court-enforceable undertakings
If you think someone has breached the law you can complain to us about spam and telemarketing. If the issue is serious or ongoing, we may investigate.
Find out more about our role in compliance and enforcement.
Outcomes for 2020
| Company/individual | Description | Outcome of investigation | Date |
|---|---|---|---|
Telemarketing |
|||
| Wyndham Destinations Asia Pacific Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent and not ending the call immediately when asked |
$159,600 Infringement notice |
January |
Spam |
|||
| Singtel Optus Pty Limited | Sending marketing emails and SMS after consent was withdrawn and without an unsubscribe facility |
$504,000 Infringement notice |
January |
Outcomes for 2019
| Company/individual | Description | Outcome of investigation | Date |
|---|---|---|---|
Telemarketing |
|||
| Enxo Energy Pty Ltd trading as Energy Deal | Making telemarketing calls and not ending the call immediately when asked | Enforceable undertaking | December |
| 1st Energy Pty Ltd | Not having adequate contractual arrangements in place with call centres | $2,100 Infringement notice | October |
| Illawarra Regional Information Service (IRIS Research) | Making or attempting to make research calls without calling line identification enabled | Formal warning | October |
| TownandCounrtySolar.com.au Pty Ltd | Making telemarketing calls to numbers on the Do Not Call Register without consent | Formal warning and enforceable undertaking | October |
| Liberal Party of Australia (SA Division) | Making or attempting to make research calls during prohibited calling times | Formal warning | September |
|
Sumo Power Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent |
$46,200 Infringement notice |
June |
|
Utility Hub Pty Ltd |
Failing to give the name of the company making the call at the start of a telemarketing call |
Formal warning | May |
|
PreLegal Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent, or after consent had been withdrawn |
Formal warning | February |
Spam |
|||
| Oneflare Pty Ltd | Sending marketing SMS without consent |
$75,600 Infringement notice |
November |
|
Mill Estate Holdings Pty Ltd |
Sending marketing emails without consent and without an unsubscribe facility |
Formal warning | May |
|
Brand Link Media Pty Ltd |
Sending marketing messages without consent |
$12,600 Infringement notice |
April |
| Ticketek Pty Ltd | Sending marketing emails after consent has been withdrawn | Formal warning | February |
Outcomes for 2018
| Company/individual | Description | Outcome of investigation | Date |
|---|---|---|---|
Telemarketing |
|||
|
Primus Telecommunications Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register after consent had been withdrawn |
$8,400 Infringement notice
|
November
|
|
Dodo Services Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register after consent had been withdrawn |
November | |
|
Foxtel Management Pty Limited |
Making telemarketing calls and not ending the call immediately when asked Not having adequate contractual arrangements in place with a call centre |
$25,200 Infringement Notice |
November |
|
Premium Flight Club Pty Ltd |
Causing telemarketing calls to be made to numbers on the Do Not Call Register without consent |
November | |
|
iSelect Limited |
Making telemarketing calls to numbers on the Do Not Call Register after consent had been withdrawn |
$8,400 Infringement notice |
October |
|
Lead My Way Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent |
$285,600 Infringement notice | September |
|
ReachTel Pty Ltd |
Making research calls during prohibited calling times |
August | |
|
Eco Star Double Glazing Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent |
$25,200 Infringement notice |
May |
|
Allied Construction and Roofing Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent |
$21,600 Infringement notice |
March |
|
Instyle Solar Pty Ltd |
Making telemarketing calls to numbers on the Do Not Call Register without consent |
$10,800 Infringement notice |
January |
Spam |
|||
|
Gardener Consultants Pty Ltd as Trustee for the Gardner Family Trust (trading as Promotional USB) |
Sending marketing emails without consent |
Formal warning | November |
|
Force Industries Pty Ltd |
Sending marketing emails without consent |
September | |
|
Service Seeking Pty Ltd |
Sending marketing messages (SMS) without consent, without clearly identifying who authorised them and without an unsubscribe statement |
$50,400 Infringement notice | July |
|
Helen Woods (trading as the Australian College of Administration) |
Sending marketing emails without consent |
July | |
| We Fix Credit | Sending marketing emails without consent | Formal Warning | May |
Outcomes for 2017
| Company/individual | Description | Outcome of investigation | Date |
|---|---|---|---|
Spam |
|||
|
TPG Internet Pty Limited |
Sending marketing messages (SMS) after consent had been withdrawn |
$360,000 Infringement notice |
November |
|
ValueAd Marketing Pty Ltd |
Sending marketing messages (SMS) with did not include clear and accurate contact details |
October | |
|
Careers Australia Group Limited |
Sending marketing messages (SMS) without clearly identifying who authorised them, their contact details or an unsubscribe facility |
July | |
|
Upside.Digital Pty Ltd |
Sending marketing messages (emails) without clearly identifying who authorised them |
$39,600 Infringement notice |
July |