About our Investigations
Where we find breaches of the law, we can take action:
- take the matter to the Federal Court, which can impose significant penalties
- give an infringement notice
- issue a formal warning
- accept court-enforceable undertakings
If you think someone has breached the law you can complain to us about spam and telemarketing. If the issue is serious or ongoing, we may investigate.
Find out more about our role in compliance and enforcement.
Spam
Issue
- Sending marketing emails without consent
Findings
Linked content
Issue
- Sending marketing emails and SMS without consent
Findings
- Spam Investigation Report
- $1,254,000 infringement notice
Linked content
download
pdf
download
pdf
download
pdf
Issue
- Sending marketing SMS without adequate sender contact information and without a functional unsubscribe facility
Findings
Linked content
Issue
- Sending marketing emails without a functional unsubscribe facility
Findings
Issue
- Sending marketing emails and SMS without consent and without a functional unsubscribe facility
Findings
Linked content
Issue
- Sending marketing SMS and WhatsApp messages without adequate sender information, without a functional unsubscribe facility and without consent
Findings
Linked content
Issue
- Sending marketing emails and SMS without consent, without sender contact information, and without a functional unsubscribe facility
Findings
Linked content
Issue
- Sending marketing SMS without consent and without a functional unsubscribe facility
Findings
Linked content
Issue
- Sending marketing emails and SMS without consent and without a functional unsubscribe facility
Findings
Linked content
Issue
- Sending marketing SMS without consent
Findings
Linked content