Investigations into spam and telemarketing

The law protects you from commercial emails and SMSs you did not agree to receive. It also protects you from unwanted phone calls and fax messages if you have signed up for the Do Not Call Register.

About our Investigations

Where we find breaches of the law, we can take action:

  • take the matter to the Federal Court, which can impose significant penalties
  • give an infringement notice
  • issue a formal warning
  • accept court-enforceable undertakings

If you think someone has breached the law you can complain to us about spam and telemarketing. If the issue is serious or ongoing, we may investigate.

Find out more about our role in compliance and enforcement.

Telemarketing

Issue
  • Making telemarketing calls without providing the company name or registered business name as soon as the call starts
Findings
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent  
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent 
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent, not ending the call immediately when asked and not providing required information at the start of the call
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent 
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent  
Findings
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent  
Findings
Issue
  • Making telemarketing calls to numbers on the Do Not Call Register without consent  

Previous investigations

 
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