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Telecommunications Consumer Protections Code

The Telecommunications Consumer Protections Code (TCP Code) contains rules for telecommunications providers. 

The code protects customers who use mobile phone, landline and internet services, including NBN.

Providers must follow rules including:

  • how to communicate with or deal with customers
  • what you can say in advertising and sales information
  • handling bills and disputes
  • the ways customers can pay
  • how to assess credit for new customers
  • how to help customers switch service providers

Customers can find out more about their rights as a telecommunications customer.

What we do when telcos do not comply

If a service provider breaks the rules in the TCP Code, we investigate and act. Each quarter, we report on these actions.

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