Providers must follow rules including:
- how to communicate with or deal with customers
- what you can say in advertising and sales information
- handling bills and disputes
- the ways customers can pay
- how to assess credit for new customers
- how to help customers switch service providers
Customers can find out more about their rights as a telecommunications customer.
What we do when telcos do not comply
If a service provider breaks the rules in the TCP Code, we investigate and act. Each quarter, we report on these actions.