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Develop a new telco industry code

The telecommunications industry can develop new codes or vary existing industry codes. We may reimburse some of the costs related to consumer protection codes.

When an industry body develops a code, they submit it to us for registration. If the code meets the criteria in the Telecommunications Act 1997 (part 6) we include it on the register.


Step 1: read the guide

Read the Guide to develop and vary telecommunication codes for registration. This explains the principles you should follow and the format we need for an industry code. 


Step 2: check if you are eligible for reimbursement

You may apply for us to reimburse you for the costs of developing a new consumer protection code.

When you develop a code you may incur costs to:

  • research the code issues
  • consult with the public
  • use the services of third parties, such as drafters, lawyers and consumer representatives

Complete the declaration of eligibility form. You must do this before you begin the new code or incur any costs. We will tell you if you are eligible through a ‘declaration of eligibility’. 

Our guide to reimbursement for industry explains the process and criteria.


Step 3: develop the code

Develop the code using the Guide to develop and vary telecommunications codes for registration. The guide contains:

  • principles
  • templates
  • checklists

Step 4: confirm you have consulted with industry

Complete form T011 Certificate of mandatory consultation on industry code. This form shows us you have consulted to register or vary a code under the Act.


Step 5: apply to register your industry code

Complete form T010 Application for registration of telecommunications industry code

To apply to vary a registered code, complete form T010B Application to vary a registered code.


Step 6: submit your claim for us to reimburse you

We assess your claim to decide how much we should reimburse you. 

You must submit the claim for reimbursement within 2 years of the declaration you received in step 2.

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