Talk to your telco so they can help you stay connected
Help for telco customers
You have rights if you're a customer with a mobile phone, landline or internet connection. Telcos have to follow the rules that protect you.
What can we help you with?
Your telco may cut your service if you don’t pay bills or you exceed ‘fair use’
Getting connected, what you should know and who to talk to
Telco services are critical – your provider must help keep you connected
Finding the right internet or phone provider, product or plan
Your landline must be connected or fixed in set timeframes
Understand your contract and the costs and charges of using your phone or internet
Extra help is available on home phone services
If you have a problem with your phone or internet service, start with your telco
If you receive unwanted marketing texts, emails or potential scams, there are actions you can take.
A quick, free and easy way to stop many cold calls
There are ways you can manage your number.
Use our resources to raise awareness for consumers of their rights and the rules telcos must follow
