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Register of telco industry codes and standards

We maintain a register of telecommunications industry codes and standards.


Industry codes

Code Applies to Key purpose Registration date
Cabling Requirements for Business
  • Cabling Service Operators (cabling businesses) that supply or arrange to supply services relating to the performance of customer cabling work
This code requires businesses engaging in customer cabling activities to ensure that the cablers working on their behalf perform work in accordance with the Cabling Provider Rules. 17 July 2003

Connect Outstanding C617:2017 Incorporating Variation No.1/2023


  • CSPs
Sets the time for connecting a new landline service, if the previous occupant did not cancel it 16 March 2017
Customer and network fault management C513:2015
  • carriers
  • CSPs
Defines how carriers and CSPs record, manage and resolve faults between each other 19 February 2016
Emergency call services requirements C536:2020
  • carriers
  • CSPs
Ensures people have access to the emergency call service. Explains how the emergency call service operates and when to use it 17 December 2020
End to end network performance C519:2004
  • CSPs
  • carriers
Specifies the minimum performance levels for service over public networks 12 August 2004
Handling of Life Threatening and Unwelcome Communications C525:2023
  • carriers
  • CSPs
  • national relay service provider
  • electronic messaging service providers
Provides a standard procedure for the cooperative handling of life threatening communications or a pattern of unwelcome communications 16 June 2023
Inbound Number Portability C657:2015
  • carriers
  • CSPs
Allows customers to keep their freephone (18/1800) or local rate numbers (13/1345/1300) when they change to a CSP with a different carrier network 21 March 2016
Integrated Public Number Database C555:2020
  • carriers (including the IPND manager)
  • CSPs
Sets out rules about the provision of accurate information to the IPND, the storage of information in the IPND, and the disclosure of information from the IPND. 20 March 2020
Information on accessibility features for telephone equipment C625:2020
  • telecommunications equipment suppliers
Explains what telecommunications equipment suppliers must do to  provide clear product information to people with disability and older people 16 April 2020
Local Number Portability C540:2023
  • carriers
  • CSPs
Ensures customers can keep their local number when they connect to another carrier or CSP’s network 1 June 2023
Mobile Number Portability C570:2009
  • carriers
  • CSPs
Ensures customers can keep their mobile number when they connect to another CSP or mobile carrier network 19 February 2016
Mobile Phone Base Station Deployment C564:2020
  • carriers
Helps carriers, communities and councils to consult about mobile phone towers 17 December 2020

Mobile Premium Services C637:2019


  • CSPs
  • Content Providers
Protects customers who use Mobile Premium Services 4 December 2019
NBN access transfer C647:2023
  • carriers
  • CSPs
Protects customers and ensures they can choose a provider and move between providers 18 January 2024
Next-Generation Broadband Systems Deployment in Customer Cabling C658:2019
  • broadband providers

Sets the rules for how cables perform when they carry:

  • older technologies such as ADSL2
  • next generation broadband systems such as VDSL2
4 February 2019
Pre-selection C515:2015
  • CSPs
Sets the steps that allow customers to choose different providers for some phone services 19 February 2016
Priority Assistance for Life Threatening Medical Conditions C609:2007   Gives customers with life-threatening medical conditions quicker access to connections, repairs. Ensures their service is reliable 20 July 2007
Reducing Scam Calls and Scam SMs C661:2022
  • carriers
  • CSPs
Sets out processes for identifying, tracing, blocking and otherwise disrupting scam calls and scam SMS 12 July 2022
Number Management: Use of Numbers by Customers C566:2023
  • carriers
  • CSPs
Places obligations on carriage service providers in relation to holding numbers and issuing numbers to customers for use and sets out customers’ rights to use their number(s) 1 June 2023
Telecommunications Consumer Protections C628:2019
Incorporating Variation No.1/2022
  • CSPs

Protects customers who use mobile phone, landline and internet services, including NBN

(This updates the guides referenced in clauses 3.4.1(a) and 6.10.1 of C628:2019 registered on 1 July 2019)

16 June 2022
ULLS Network Deployment C559:2012
  • carriers
  • CSPs
Protects the network when systems and services use the unconditioned local loop service 16 May 2012

Note: Codes are registered on the day they are published to this page.

About the register

Telecommunications companies must follow the rules in the Telecommunications Act 1997 (the Act). The codes and standards contain these rules.

The register we maintain must include all:

  • Industry codes that have to be registered under Part 6 of the Act
  • Industry standards

After we register a new code or standard, the Communications Alliance publishes it and we add it to this list.

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