About the register
Telecommunications companies must follow the rules in the Telecommunications Act 1997 (the Act). The codes and standards contain these rules.
The register we maintain must include all:
- Industry codes that have to be registered under Part 6 of the Act
- Industry standards
After we register a new code or standard, the Communications Alliance publishes it and we add it to this list.
Industry codes
|
Code |
Applies to |
Key purpose |
Registration date |
|---|---|---|---|
| Cabling Requirements for Business |
|
This code requires businesses engaging in customer cabling activities to ensure that the cablers working on their behalf perform work in accordance with the Cabling Provider Rules. | 17 July 2003 |
|
Sets the requirements for carriers and CSPs to check the accuracy of charges and bills. Applies to standard telephone services across public fixed or mobile circuit switched networks |
21 December 2006 | |
|
|
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Sets the time for connecting a new landline service, if the previous occupant did not cancel it |
16 March 2017 |
|
Defines how carriers and CSPs record, manage and resolve faults between each other |
19 February 2016 | |
|
Ensures people have access to the emergency call service. Explains how the emergency call service operates and when to use it |
17 December 2020 | |
|
Specifies the minimum performance levels for service over public networks |
12 August 2004 | |
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Handling of Life Threatening and Unwelcome Communications C525:2017 |
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Sets the process for handling unwelcome calls and life-threatening phone calls, texts and emails |
21 June 2018 |
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Allows customers to keep their freephone (18/1800) or local rate numbers (13/1345/1300) when they change to a CSP with a different carrier network |
21 March 2016 | |
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Sets out rules about the provision of accurate information to the IPND, the storage of information in the IPND, and the disclosure of information from the IPND. |
20 March 2020 |
|
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Information on accessibility features for telephone equipment C625:2020 |
|
Explains what telecommunications equipment suppliers must do to provide clear product information to people with disability and older people |
16 April 2020 |
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Local number portability C540:2013
|
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Ensures customers can keep their number when they connect to another carrier or CSP's network |
28 Oct 2016 |
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Ensures customers can keep their mobile number when they connect to another CSP or mobile carrier network |
19 February 2016 | |
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Helps carriers, communities and councils to consult about mobile phone towers |
17 December 2020 | |
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Mobile Premium Services C637:2019
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Protects customers who use Mobile Premium Services |
4 December 2019 |
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Protects customers and ensures they can choose a provider and move between providers |
16 Mar 2017 | |
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Next-Generation Broadband Systems Deployment in Customer Cabling C658:2019 |
|
Sets the rules for how cables perform when they carry:
|
4 February 2019 |
|
Sets the steps that allow customers to choose different providers for some phone services |
19 February 2016 | |
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Priority Assistance for Life Threatening Medical Conditions C609:2007 |
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Gives customers with life-threatening medical conditions quicker access to connections, repairs. Ensures their service is reliable |
20 July 2007 |
| Reducing Scam Calls and Scam SMs C661:2022 |
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Sets out processes for identifying, tracing, blocking and otherwise disrupting scam calls and scam SMS |
12 July 2022 |
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Defines the customer's rights to use their number(s) including when it is reserved, issued and in quarantine |
29 June 2005 | |
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Clarifies who is the right of use (ROU) holder for premium rate service numbers and how to transfer ROU |
29 June 2005 | |
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Telecommunications Consumer Protections C628:2019 |
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Protects customers who use mobile phone, landline and internet services, including NBN (This updates the guides referenced in clauses 3.4.1(a) and 6.10.1 of C628:2019 registered on 1 July 2019) |
16 June 2022 |
|
Protects the network when systems and services use the unconditioned local loop service |
16 May 2012 |
Note: Codes are registered on the day they are published to this page.
Industry standards
|
Industry standard |
Date standard was made |
|---|---|
| Telecommunications (Fax Marketing) Industry Standard 2021 | 26 August 2021 |
| The Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020 | 27 February 2020 |
| Telecommunications (NBN Continuity of Service) Industry Standard 2018 | 21 June 2018 |
| Telecommunications (NBN Consumer Information) Industry Standard 2018 | 21 June 2018 |
| Telecommunications (Consumer Complaints Handling) Industry Standard 2018 | 4 June 2018 |
|
Telecommunications (Telemarketing and Research Calls) Industry Standard 2017 |
29 March 2017 |