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Annual disclosures report for telco providers

When you provide a telco service, you must protect your customers' information and details. If you share their information you must keep a record of the disclosure and report to us.

About disclosure

It is an offence for a telco to use or disclose any customer documents or information that relates to:

  • the contents of a communication (delivered or not) that has been carried by carriers and carriage service provider (CSPs) 
  • carriage services that carriers and CSPs supply
  • the affairs or personal details of another person

Under Part 13 of the Telecommunications Act 1997, you can face a fine or prison sentence.

You have to protect the confidentiality of information if you are a:

  • carrier
  • CSP
  • internet service provider (ISP)
  • number-database operator
  • telecommunications contractor
  • emergency call person
  • public number directory publisher
  • research body

It is also an offence if you fail to keep disclosure records or make incorrect disclosure records.  You may receive a fine or a prison sentence.

When you can disclose

In some circumstances, you can legally disclose or use the information you receive. These circumstances are set out in:

For example, you may disclose information or a document if the disclosure is:

  • required or otherwise authorised under a warrant (under the TIA Act) or under law
  • made to us, the Australian Consumer and Competition Commission (the ACCC) or the Telecommunications Industry Ombudsman (TIO) to help us carry out our functions
  • made to deal with calls to emergency service numbers
  • reasonably necessary (or the information is reasonably necessary) to prevent or reduce a serious and imminent threat to the life or health of a person
  • made for maritime purposes, to preserve life or locate a vessel at sea
  • made with the knowledge or consent of the person concerned
  • reasonably necessary for law enforcement
  • reasonably necessary for access to existing information to deal with locating missing persons

How to complete the disclosures report

Complete the form with: 

  • general information about your organisation
  • details of the person authorised to complete the form
  • a number for each category. Enter ‘0’ if there were no disclosures for a category

The deadline is 2 months after the end of the financial year. We must report this information to the minister under the ACMA Act.

2019-20 Disclosure reporting has now closed.
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