COVID-19: Important information for consumers from the Authority.

Phone and internet contracts

Top services

Switch your phone or internet provider

If you’re switching mobile, landline or internet providers, here’s what to check

Understand your telco contract

Understand the terms of a contract before you sign to avoid an expensive mistake

What telcos must tell you

Use telco websites to compare costs, terms, product features and billing options

Critical Information Summaries

Use the summary to compare mobile, landline and internet products, services and plans

Choose your mobile service carefully

Think about network coverage, costs, features and plan type before choosing a mobile phone service

The ACMA's rules on ID checks for prepaid mobiles

When you buy or activate a prepaid mobile phone, your telco has to run a few identity checks

ONLINE ENQUIRY