We don't set call charges so contact your telco with any questions. The rates they charge depend on:
- what type of phone plan you have
- whether you are calling someone local, long distance or international
- what type of number or service you are calling, such as '13', '18' and '19' numbers
Always check the Critical Information Summary so you know what a plan or service will cost.
Calls to Australian landlines
Telcos must give you the option of a fixed cost for local calls, no matter how long the call.
They may offer you:
- calls between capital cities as part of your monthly cost
- free calls to some numbers at certain times of the day
Calls to '13' and '1300' numbers
Often, telco charge a rate similar to calling standard landline numbers.
Some phone plans include calls to 13 and 1300 numbers, others don’t. If you use more than the limit in your plan, you may have to pay extra.
Calls to '18' or '1800' numbers
1800 numbers are usually free from a landline.
On some phone plans, calls to 1800 numbers are part of your included minutes. If you use more than the limit in your plan, you may have to pay extra.
Calls to '19' mobile premium numbers
Mobile premium services cost more than standard calls. Find out about the costs and how to stop mobile premium services.
Calls to international landlines and mobile phones
Your telco may charge:
- a connection fee (flagfall)
- high cost-per-minute rate
Calls that are not answered or go to voicemail
Your telco may charge a connection fee for calls answered by voicemail or a message bank. All phones have voicemail unless you choose to remove this feature. To remove it, contact your telco.
Some telcos may charge you for a call even if the phone you are calling is:
- switched off
- out of range
- not answered
You can stop these charges. To do this, contact your telco.