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ID checks for prepaid mobiles

Telcos must check your identity when you buy or activate a prepaid mobile service. There are several ways they can do this.

Read about ID checks here and then contact your provider.

Proof of identity

To activate a new prepaid mobile service, you will need to give the telco your:

  • name
  • date of birth
  • home address (or business name and address if you’re activating on behalf of a business)

The telco looks (visual check) at your documents or uses a government service such as the Document Verification Service to check your identity.

They may also verify using an existing post-paid or prepaid account or by real time or time delayed financial transaction.

Purchasing a mobile

Under 5 mobile services

To purchase a new prepaid mobile service, you will need to give the telco:

  • your name
  • your home address (or business name and address if you’re purchasing on behalf of a business)
  • how many other prepaid mobile services you have

If you purchased a service by credit or debit card and have 5 or fewer mobile services activated, that's all you need.

If you don't pay by credit card you may need to provide:

  • 1 document from category A
  • 2 documents from category B

More than 5 mobile services

If you are purchasing or activating a service you will need to show more identification if you have more than 5 prepaid mobile services activated.

You will need to provide:

  • 2 documents from category A
  • 1 document from category A plus 2 different documents from category B

Identification documents

Examples of Category A

  • tertiary education card
  • Australian licence or permit
  • Australian passport
  • Australian concession card
  • birth certificate in the customer’s name or with evidence that they have changed their name
  • foreign military ID card
  • other government document such as a photo card or proof of age card

Examples of Category B

  • credit or debit card
  • Medicare card
  • passbook for a specified financial account
  • statement for a post-paid carriage service less than 12 months old
  • rates statement less than 12 months old

Your identification must be current (not expired) and show your name and/or address.

By law, the telco has to protect the privacy of your information.

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