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Proposed new rules to protect telco consumers experiencing DFV

Our proposed rules for telcos provide safer, more secure and reliable support to people affected by domestic, family and sexual violence.

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Cost recovery arrangements for National Self-Exclusion Register 2024–25

We want your views on cost recovery arrangements for BetStop – the National Self-Exclusion Register™. We have attached a draft 2024–25 cost recovery implementation statement (CRIS). 

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Draft RALI review work program 2025–26

Help shape our review of frequency coordination requirements for apparatus-licensed services.

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Changes to consumer complaints-handling rules

We are proposing to amend the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 to make it easier for consumers to make complaints about network outages. The changes also make it easier for consumers to make a complaint, and improve how telcos handle complaints about phone and internet services. 

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Improving customer communications for outages

We are seeking feedback on proposed new rules that would enhance the regulatory protections for telco consumers in the event of network outages.

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Improving the emergency call service during outages

We are seeking feedback on proposed new rules that would enhance the regulatory protections for telco consumers in the event of network outages.

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Proposal to allow the 27 MHz handphone station class licence to sunset

We are proposing to allow the Radiocommunications (27 MHz Handphone Stations) Class Licence 2015 to sunset.

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Compliance priorities 2025–26

We’re developing our compliance priorities for our 2025–26 work program and want your feedback. 

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Proposal to make VAST available in Mildura/Sunraysia TV1 licence area

We want to make Network Ten television services available in the Mildura/Sunraysia TV1 licence area through Viewer Access Satellite Television (VAST).

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Remaking the Third Party Authorisations and Transfer of Apparatus Licences Determination

The instrument used to regulate apparatus-licensed radiocommunications devices is due to sunset. We propose to remake it with minor changes.

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