We want to enable the use of government-accredited digital identity services as a way for telcos to verify a customer's identity when activating prepaid mobile services.
Proposed requirements for the SMS sender ID register
This consultation outlines our proposed requirements for businesses and the telco industry to participate in the SMS sender ID register. The register will help protect consumers from receiving scam SMS/MMS messages using impersonated sender IDs.
Proposed changes to the complaints record-keeping rules
We want to amend the Telecommunications (Consumer Complaints) Record-Keeping Rules 2018 (the complaints RKRs). This will include key metrics about network outage complaints and their handling as a separate complaints category.
We are consulting further on proposed rules for the telco industry and operation of the SMS sender ID register. This will help protect consumers from scam SMS/MMS using fake sender IDs.
