Your rights as a telco customer
You have rights if you're a customer with a mobile phone, landline or internet connection. Telcos have to follow the rules that protect you.
What can we help you with?
How the law protects you as a telco customer
The Consumer Protections Code and other laws protect your rights
Telco customers who need extra help
Customers with disability or an illness are among those who can access special service
Priority assistance for landline customers
Urgent connection and repair services for landline customers with serious medical conditions
Help if you can’t pay your phone or internet bill
If you can’t pay your bill on time, contact your telco to ask for help