The first time you log in to ACMA Assist, you will be asked to verify the ABN and name of your organisation.
The next time you log in, you will be taken directly to your organisation’s account on the register.
3.2.1 Verify your ABN
If the ABN and entity name are correct:
- Check Yes.
- Click on the Next button.
|
3.2.2 Verify your email
Next you need to prove that you are authorised to access the register on your organisation’s behalf. In section 3.1 you logged in to ACMA Assist using your myID Digital ID. The system will check your myID email address against the list of authorised contacts for your organisation on the ABR.
The next action you take will depend on which of the following 3 scenarios applies.
- Scenario 1 – Your myID email address appears on the authorised contact list for your organisation’s ABN on the ABR.
- Scenario 2 – You have an alternative email address that is listed on the authorised contact list for your organisation’s ABN on the ABR. For example, your corporate email address.
- Scenario 3 – You don’t have an email address that is listed on the authorised contact list for your organisation’s ABN on the ABR.
Scenario 1: Your email address is on the authorised contact list for your organisation’s ABN on the ABR
If the email address you used to access ACMA Assist (using your myID) is on the authorised contact list for your ABN on the ABR, you will be asked to agree to the terms and conditions for the register.
- Read the terms and conditions and check the check box to agree.
- Click on the Next button.
|
You will now be a business administrator for your organisation and will be taken to your organisation’s account for the register.
Skip to section 3.3 to add or delete other business administrators and authorised users to ACMA Assist.
Scenario 2: You have an alternative email address listed on the authorised contact list for your organisation’s ABN on the ABR
If the email address you used to create your ACMA Assist account (using your myID) is not on the authorised contact list for your organisation’s ABN on the ABR, but you have another email address that is on the authorised contact list (for example, your corporate email is listed on the ABR):
- Check Yes.
- Click on the Next button.
|
- Enter the alternative email address that is registered on the ABR in the Email address field.
- Click on the Next button.
|
You will receive an email that contains a verification code.
- Enter the verification code in the text box.
- Click on the Next button.
|
You will be asked to agree to the terms and conditions for the register.
- Read the terms and conditions and check the check box to agree.
- Click on the Next button.
|
You will now be a business administrator for your organisation and will be taken to your organisation’s account for the register.
Skip to section 3.3 to add or delete other business administrators and authorised users to ACMA Assist.
Scenario 3: You don’t have an email address that is listed on the authorised contact list for your organisation’s ABN on the ABR
If you don’t have an email address listed on the authorised contact list for your organisation’s ABN on the ABR:
- Check No.
- Click on the Next button.
|
- Identify people who are listed as authorised contacts for your organisation’s ABN on the ABR,for example a Public Officer or Director.
- Click on the link to open an email template in your email platform.Insert the email address of the authorised contact you identified on the ABR.
|
- The template asks the authorised contact on the ABR to create an ACMA Assist account for the organisation, and to provide you access to that account. Your name and company name will be pre-populated. You must manually populate the parts of the template highlighted below before you send it to the authorised contact.
|
Dear [insert name], I am contacting you about the SMS Sender ID Register because you are listed as an authorised contact for YOUR Telco on the Australian Business Register (ABR). An authorised contact is required by the Australian Government to authorise a SMS Sender ID Register account and to grant access to other users. You can read more about the SMS Sender ID https://www.acma.gov.au/sms-sender-id-register. The register is run by the Australian Communications and Media Authority and is available via the ACMA’s online portal, ACMA Assist. All telcos and message providers who send, transit or terminate SMS/MMS messages with alphanumeric sender IDs are required to participate in the register – see the Telecommunications (SMS Sender ID Register) Industry Standard 2025 on the Federal Register of Legislation. To complete YOUR Telco’s application for a SMS Sender ID Register account, I require you to: 1. log into ACMA Assist to authorise a SMS Sender ID Register account on behalf of YOUR Telco 2. give me access to YOUR Telco’s register account. I require access to the register so that I can [INCLUDE AN EXPLANATION OF WHAT YOU NEED TO DO, FOR EXAMPLE, SUBMIT APPLICATIONS TO REGISTER SENDER IDS ON BEHALF OF CUSTOMERS WHO SEND MESSAGES USING SENDER IDS, AS REQUIRED BY LEGISLATION.] Step 1: Log in to ACMA Assist • Go to ACMA Assist on the ACMA’s website at https://www.acma.gov.au/acma-assist#/senderid/access?abn=123456789 • To log in, follow the instructions published at https://www.acma.gov.au/instructions starting from “5. Click on the Sign up or log in button” Step 2: Authorise YOUR Telco’s register account • After you log in to ACMA Assist, you will be asked to authorise YOUR Telco’s register account. This includes confirming YOUR Telco’s ABN. You will also be asked to confirm your email address. Follow the on-screen instructions to complete this process. Step 3: Authorise other users to access YOUR Telco’s register account • You will then be directed to the ‘Authorised users’ section. • Click on invite user and use [INSERT YOUR CORPORATE EMAIL ADDRESS] as the email address. • Enter my name: John Citizen in the fields provided. • Enter a message to me in the message field, for example, confirming that you have authorised me to access the SMS Sender ID Register • Assign access level. You can choose one of the following access levels. Business administrator: To grant me full administrative access, select “Yes” to the question: “Do you want the user to be a business administrator?” This will allow me to act as a business administrator for YOUR Telco across the SMS Sender ID Register. As a business administrator, I will be able to grant other users access to the YOUR Telco’s register account. Authorised user: If you prefer to assign me specific permissions, please manually select the relevant options: • View telco details: Will be able to view a list of all participating telcos on the register • View registered sender IDs: Will be able to view a list of all registered sender IDs within the register • Sender ID brand: Will have the ability to confirm sender ID registration requests on behalf of an entity • Register sender IDs: Will have the ability to register sender IDs on behalf of entities • The availability of the above permissions may vary depending on the role of your entity. Optional: The Start Date and End Date fields are optional. Use these only if you wish to limit my access to YOUR Telco’s register account to a specific timeframe. If you have any questions, please contact me on [INSERT WORK PHONE NUMBER] Regards, John Citizen |
If the authorised contact listed on the ABR for your organisation grants you access, you will receive an email advising that access has been granted that contains a link to ACMA Assist.
- Click on the link in that email.
|
- Click on the Continue button.
|
You will now be a business administrator for your organisation and will be taken to the ACMA Assist homepage.
- Click on the SMS Sender ID Register tile to access the register.
|