3.4 Manage your settings and view API documents

The information on the register changes depending on the type of telco you are (originating, transiting or terminating). If you are more than one type of telco, you can change how you view the register by selecting different client views in the Settings tab. To change the view:

1. Click on the Settings tab.
2. Select a client record from the dropdown menu.
3. Select the telco type (originating, transiting, or terminating) from the SMS Sender ID Register view dropdown menu. Please also see Note 2 below.

You will have different tabs available depending on which SMS Sender ID Register view you select. Refer to 4.2 SMS Sender ID Register dashboard for more information.

Note 1:  Each client record will appear twice – one is a test record to allow testing of your system integration (without sending emails to your customers).

To identify and switch between test and live accounts: 

• In the Settings tab, under ‘client records’, there are 2 options under the drop down menu:
  • Test account – account name ends with ‘(test)’
  • Live account – account name does not include ‘(test)’.
• A yellow banner will appear at the top of the screen when you are in the Test account.
• To switch between accounts, update your selection in Settings > Client records. 

PLEASE MAKE SURE YOU ARE IN THE LIVE VERSION TO SUBMIT APPLICATIONS FOR YOUR CUSTOMERS   

Note 2: You can also view the register as an entity, for example, if you wish to apply to register a sender ID that is used by your company, confirm the registration of a sender ID, or manage and revoke your telco’s registrations. 
 

The SMS Sender ID Register guide for entities is available on the ACMA’s website.

You can integrate your systems directly with the register. To view the API documentation:

1. Click on the Settings tab.
2. Click on the View API Documentation button.

You will be taken to a webpage displaying the documentation.

Originating and terminating telcos will receive email notifications from the SMS Sender ID Register. Transiting telcos will not receive any notifications. 

Originating telcos - You will receive notifications when a sender ID application is approved/refused, or a sender ID is revoked.

To provide an email address to receive these notifications: 

1. Click on the Settings tab.
2. Check that you have the correct client record selected
3. Enter the email address in the Email address for Sender ID verification or revocation of verified Sender IDs field.
4. Click the Save settings button.

ABN (Australian Business Number)

Has the meaning given by section 41 of the A New Tax System (Australian Business Number) Act 1999.

ABR (Australian Business Register)

The register established under section 24 of the A New Tax System (Australian Business Number) Act 1999.

ACMA Assist

ACMA Assist is the online portal for the ACMA.

Certified telecommunications provider (certified telco)

A participating telco that is an originating telco that has been approved by the ACMA to be a certified telecommunications provider. A certified telco can apply to register sender IDs and send sender ID messages on behalf of non-ABN entities.

Client record (account)

An account that organisations set up with ACMA to access specific services. The account contains all relevant information about a telco or entity interacting with the SMS Sender ID Register.

Customer

An entity that has a contractual arrangement with their telco relating to the sending of sender ID messages.

Electronic messaging service provider (EMSP)

1. EMSPs are defined in section 108A of the Telecommunications Act 1997 - Federal Register of Legislation, and include providers involved in sending text messages, such as:

• SMS aggregators
• customer relationship management platform providers
• software as a service providers
• communications platform as a service providers
• automated marketing platform providers
• two-factor authentication providers

After the ACMA approves the application, and in accordance with subsection 4(3) of the Standard, an EMSP can comply with its obligations under the Standard by:

1. fulfilling the obligations itself, or
2. becoming an EMSP partner, by arranging with another participating telco to fulfill some or all of the obligations on its behalf under subsection 13(5) of the Standard.

EMSP partner

An electronic messaging service provider that has a direct relationship with an entity and who has partnered with:

• any participating telco that is an originating telco – if the EMSP’s customers are ABN entities.
• An originating telco that is a certified telco – if the EMSP’s customers are a non-ABN entity.

and has arranged for the provider to fulfill some or all of the EMSP’s obligations under the Standard on its behalf.

Entity

One of the following who uses or proposes to use sender identification messages:

• an individual
• a body corporate
• a corporation sole
• a body politic
• a government entity (within the meaning of the A New Tax System (Australian Business Number) Act 1999)
• a partnership
• any other unincorporated association or body of persons
• a trust
• a superannuation fund (within the meaning of the Superannuation Industry (Supervision) Act 1993).

Entity associate

An entity who is authorised by another entity to send sender ID messages using the sender ID registered in the register for that other entity. Examples of entity associates are:

• a research company that has been engaged by a bank to send messages for the bank, using its sender ID
• a sports club that is authorised to send messages, using a sender ID that is owned by a sports league
• an advertising or marketing agency engaged by a business to run advertising and promotional campaigns, using a sender ID owned by that business.

International partner

An international telecommunications service provider that has a direct relationship with an entity and who has partnered with either:

• any participating telco that is an originating telco – if the international telco’s customers are ABN entities.
• An originating telco that is a certified telco – if the international telco’s customers are a non-ABN entity.

to make an application for registration of a sender ID and to send sender ID messages on behalf of the relevant customer.

Originating telecommunications provider (originating telco)

A telco that agrees to send sender ID messages on behalf of either:

• a customer
• an international partner
• an EMSP partner.

Participating telecommunications provider (participating telco)

A telco that has been approved by the ACMA to participate in the register.

Telecommunications provider (telco)

Either:

• a carrier
• a carriage service provider
• an electronic messaging service provider.

Telco partner

An international partner or EMSP partner. Requirements relating to telco partners are set out in section 13 of the Standard.

Terminating telecommunications provider (terminating telco)

A carrier that is responsible for delivering sender ID messages to message recipients who are connected to a public mobile telecommunications service owned or controlled by the carrier.

Transiting telecommunications provider (transiting telco)

A telco that connects with other telcos to transit sender identification messages between 2 telcos over a telecommunications network.