ID rules: Prepaid mobile | ACMA

ID rules: Prepaid mobile

Submissions received

The consultation period has now closed.

The following submissions were received:


The ACMA is consulting on proposals to amend the Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Determination 2013 to support two additional methods of identity verification.

The proposed additional methods are set out in the draft Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Amendment Determination 2014 (No.1). These would supplement the range of identity verification methods introduced in October 2013.

The proposed additional methods would allow:

  1. An existing eligible prepaid customer, who has already completed an identity check using one of the ‘time of activation’ methods introduced in 2013, to have additional prepaid services activated without the need for identity re-verification.
  2. Visual checking of identity documents by the carriage service provider at the time the service is activated. This would mean that verifying identity by sighting ID documents would not be limited to when the service is initially purchased as it could be undertaken at a later time when the service is activated.

An existing eligible prepaid mobile service is a prepaid mobile service supplied by a carriage service provider using one of the ‘time of activation’ verification methods introduced in October 2013. The service can only have been activated for 24 months or less, or be one that is linked to a financial account which the customer uses to make payments to the mobile provider for the ongoing supply of the service.

The consultation paper can be downloaded in Word (.docx) format. A copy of the draft Telecommunications (Service Provider – Identity Checks for Prepaid Mobile Carriage Services) Amendment Determination 2014 (No.1) is available in Word (.docx) formats.

Making a submission

The ACMA invites comment on the proposed Amendment. Submissions can be made:  

By email:  

By mail:

Manager, Community Interests
Australian Communications and Media Authority
PO Box 13112, Law Courts
Melbourne, Victoria, 8010

The closing date for submissions is 5pm, Friday 14 November 2014

Please direct any queries about the consultation paper to or via telephone to the Manager, Community Interests Section on (03) 9963 6950.  

Media enquiries should be directed to Blake Murdoch on (02) 9334 7817 and 0434 567 391 or by email to   

Publication of submissions

In general, the ACMA publishes all submissions it receives.  

The ACMA prefers to receive submissions that are not claimed to be confidential. However, the ACMA accepts that a submitter may sometimes wish to provide information in confidence. In these circumstances, submitters are asked to identify the material over which confidentiality is claimed and provide a written explanation for the claim.  

The ACMA will consider each confidentiality claim on a case-by-case basis. If the ACMA accepts a claim, it will not publish the confidential information unless authorised or required by law to do so. 

Release of submissions where authorised or required by law 

Any submissions provided to the ACMA may be released under the Freedom of Information Act 1982 (unless an exemption applies) or shared with other Commonwealth Government agencies under Part 7A of the Australian Communications and Media Authority Act 2005. The ACMA may also be required to release submissions for other reasons including for the purpose of parliamentary processes or where otherwise required by law (for example, under a court subpoena). While the ACMA seeks to consult submitters of confidential information before that information is provided to another party, the ACMA cannot guarantee that confidential information will not be released through these or other legal means. 


The Privacy Act 1988 imposes obligations on the ACMA in relation to the collection, security, quality, access, use and disclosure of personal information. These obligations are detailed in the Australian Privacy Principles that apply to organisations and Australian Government agencies from 12 March 2014. 

The ACMA may only collect personal information if it is reasonably necessary for, or directly related to, one or more of its functions or activities.  

The purposes for which personal information is being collected (such as the names and contact details of submitters) are to:

  • contribute to the transparency of the consultation process by clarifying, where appropriate, whose views are represented by a submission
  • enable the ACMA to contact submitters where follow-up is required or to notify them of related matters (except where submitters indicate they do not wish to be notified of such matters).

The ACMA will not use the personal information collected for any other purpose, unless the submitter has provided their consent or the ACMA is otherwise permitted to do so under the Privacy Act.

Submissions in response to this paper are voluntary. As mentioned above, the ACMA generally publishes all submissions it receives, including any personal information in the submissions. If a submitter has made a confidentiality claim over personal information which the ACMA has accepted, the submission will be published without that information. The ACMA will not release the personal information unless authorised or required by law to do so.  

If a submitter wishes to make a submission anonymously or use a pseudonym, they are asked to contact the ACMA to see whether it is practicable to do so in light of the subject matter of the consultation. If it is practicable, the ACMA will notify the submitter of any procedures that need to be followed and whether there are any other consequences of making a submission in that way.   

Further information on the Privacy Act and the ACMA’s privacy policy is available at The privacy policy contains details about how an individual may access personal information about them that is held by the ACMA, and seek the correction of such information. It also explains how an individual may complain about a breach of the Privacy Act and how the ACMA will deal with such a complaint.

Last updated: 17 October 2014