The Equipment Safety Pledge aims to better protect consumers when shopping online for radiocommunications devices.
About the pledge
The pledge is a set of voluntary commitments eCommerce platforms have made to help reduce the prevalence of non-compliant ‘dodgy’ radiocommunications devices being advertised and sold to Australians online.
‘Dodgy devices’ can include, among other equipment:
- non-compliant 2-way radios
- jammers
- mobile phone boosters
- unauthorised cellular mobile repeaters.
Shoppers should still do their own checks to ensure the item they are thinking of purchasing is compliant. See our webpage on How to spot a dodgy device for more help.
The pledge is the second product safety pledge in Australia. The first product safety pledge was developed by the Australian Competition and Consumer Commission (ACCC).
Pledge signatories
The current signatories to the pledge are:
- eBay
- SHEIN
- Gumtree
- Icom Australia
- Temu
- Radio Warehouse
Other online marketplaces and retailers can sign the pledge by contacting the ACMA.
Look for the pledge before you buy
If you see this pledge badge on a seller’s website, it means they’ve signed up to help protect you from unsafe devices. Check the seller is on our list of signatories above.
The pledge commitments
Pledge signatories commit to actions to reduce the number of non-compliant and illegal radiocommunications devices available on their website.
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Detecting and preventing the sale of non-compliant and illegal communications devices |
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Cooperating with the ACMA |
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Raising awareness among sellers about non-compliant and illegal communications devices |
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Empowering consumers to report non-compliant and illegal communications devices |
Commitments include:
- Implement measures aimed at proactively preventing the listing of identified non-compliant and illegal devices.
- Implement measures aimed at identifying, and taking reasonable action against, sellers who intentionally and repeatedly list non-compliant and illegal devices on the signatory’s online platform.
- Take measures aimed at preventing the relisting of identified non-compliant and illegal devices.
- Explore the potential use of new technologies and innovation to improve the detection and removal of identified non-compliant and illegal devices.
- Provide a dedicated contact point for the ACMA to notify and request takedowns of listings of non-compliant and illegal devices.
- Remove identified non-compliant or illegal device listings within 2 business days of notification from the ACMA. Inform the ACMA on the action that has been taken and any relevant outcomes.
- Cooperate with the ACMA in identifying, as far as possible, the supply chain of non-compliant and illegal devices by responding to data requests within 10 business days should relevant information not be publicly available.
- Acknowledge that the ACMA will conduct searches on their platforms to identify non-compliant and illegal devices.
- Implement measures to improve sellers’ understanding of Australia’s radiocommunications and telecommunications laws.
- Provide a clear pathway for consumers to notify the signatory directly of listings of non-compliant and illegal devices.