Telcos must follow certain laws when they deliver mobile, landline, internet and NBN services to the public.
Findings on phone or internet provider compliance
Historical reports on phone and internet provider compliance and the actions we have taken
Interactive report on telco complaints-handling performance
If a telco breaks the Act or an industry code, we can take action
Small businesses and community organisations need to act now to make sure their text messages continue to reach customers and members when new anti-scam rules begin on 1 July 2026.
The ACMA has published updated interactive data reports in its News media in Australia series, offering new insights into news consumption, trust, impact and the journalism workforce in Australia.
The ACMA has taken action against two more telcos under its crackdown on companies violating the mobile number fraud rules, with businesses paying almost $5 million in penalties in the last 18 months.