COVID-19: Important information for consumers from the Authority.

Telecommunications compliance and investigations

Top services

Investigations into telco providers

Findings on phone or internet provider compliance

Action on telco consumer protections

Historical reports on phone and internet provider compliance and the actions we have taken

Telco consumer complaints

Interactive report on telco complaints-handling performance

Directions to comply with the Telecommunications Act

If a telco breaks the Act or an industry code, we can take action

ONLINE ENQUIRY