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Directions to comply with the Telecommunications Act

If a telecommunications service provider breaks the Telecommunications Act 1997 or an industry code, we can direct them to comply.

Telecommunications Consumer Protection Code

In the past 2 years, we have issued multiple directions to comply.

Directions to comply with C628:2019 Telecommunications Consumer Protections (TCP) Code

Date Company
9 October 2023 SkyMesh Pty Ltd
11 August 2023 Starlink Internet Services Pte Ltd
19 June 2023 Exetel Pty Ltd
Foxtel Management Pty Limited
Southern Phone Company Limited
SpinTel Pty Ltd
TPG Telecom Limited (Vodafone)
21 April 2023 Inspired Broadband Pty Ltd
30 March 2023 BSC (WA) Pty Ltd trading as Star Telecom
Crazy Telecommunications Pty Ltd trading as CrazyTel
GigaComm Pty Ltd
Kangaroo Telecom Pty Ltd trading as Telsim
NGZ Pty Ltd trading as Premium Mobile
The Trustee for IE Unit Trust trading as International Exchange Pty Ltd
2 September 2022 Hosted Telecommunications Pty Ltd
25 August 2022 Telstra Corporation Limited
20 June 2022 Airtel Pty Ltd
Daulat VR Pty Ltd trading as 1Telecom
FSG RSP Pty Ltd trading as Just ISP
New Sprout Pty Ltd
PennyTel Australia Pty Ltd
City Communications Pty Ltd
15 June 2022 SpinTel Pty Ltd
2 December 2021 Southern Phone Company
16 November 2021 Symbio Networks Pty Ltd
29 September 2021 Optus Networks and Optus Internet
12 November 2020 Telstra
11 September 2019 Novel Telecom Pty Ltd
11 September 2019 CNS Group Australia Pty Ltd
11 September 2019 Simply NBN Pty Ltd
11 September 2019 Voiteck Pty Ltd
11 September 2019 Real Sim Pty Ltd
11 September 2019 Uniti Wireless Limited
11 September 2019 Exetel Pty Ltd
11 September 2019 Telco4u Pty Ltd
11 September 2019 Trikon Pty Ltd
11 September 2019 Red Broadband Pty Ltd
24 May 2019 V4 Telecom Pty Ltd direction to comply
28 August 2018 Southern Phone Company Ltd direction to comply
16 July 2018 Vocal Channels Pty Ltd direction to comply
16 July 2018 Digital Technologies & Telecommunications Pty Ltd direction to comply
17 May 2018 ReddeNet Pty Ltd direction to comply
17 May 2018 Globalgig Australia Pty Ltd direction to comply
10 November 2017 iTalkBB Australia Pty Ltd direction to comply

Integrated Public Number Database (IPND) Code

Local Number Portability Code

Directions to comply with C540:2023 Local Number Portability

Date

Company

There are currently no directions to comply  

Directions to comply with C540:2013 Local Number Portability

Date

Company

1 April 2021 Telstra Corporation Limited

Reducing Scam Calls and Scam SMs Code

Directions to comply with C661:2022 Reducing Scam Calls and Scam SMs

Date

Company

21 December 2023 MessageBird Pty Ltd
13 December 2023 Message4U Pty Ltd
13 December 2023 DirectSMS Pty Ltd
13 December 2023 SMS Broadcast Pty Ltd
13 December 2023 Esendex Australia Pty Ltd
6 September 2023 Vonage Business Inc
1 September 2023 Telnyx Australia Pty Ltd
30 August 2023 Twilio Inc
4 April 2023 Known Pty Ltd
2 March 2023 Sinch Australia Pty Ltd
2 March 2023 Infobip Information Technology Pty Ltd
13 January 2023 Modica Group Limited

Mobile Phone Base Station Code

Carrier Licence Conditions

Direction to comply with the Telecommunications Act 1997.

Date Company

5 July 2018

Telstra Corporation Limited

 

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