We looked at:
- how consumers engaged with telco services, and their expectations
- their experience and satisfaction with telcos and their products
- current and emerging issues that impact consumers’ experience.
The research presents an in-depth view and analysis of the telco consumer experience at the end of 2019. Download the two reports, supporting data files, questionnaires and methodology below.
View a snapshot of our key findings about Australians’ telco experience.
Find out more about our research program.
Release date: October 2020