Why we undertake research
The ACMA has statutory obligations to report to, and advise, the Minister for Communications, as well as to inform industry and the public about telecommunications, radiocommunications, broadcasting and some online services.
Our research program assists in meeting our statutory obligations and supports us to make regulatory decisions informed by evidence. We also undertake research that informs our internal planning and public consultations.
View our research index.
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How we collect research and data
As an expert and independent regulator operating in the public interest, we use research and data as an evidence base for decision-making and to keep us up-to-date on market developments and consumer trends.
We commission independent market research agencies to undertake surveys on how we consume media and communication services, and other related topics.
We gather intelligence and insights to understand the markets we regulate and industry characteristics. We also conduct environmental scanning to identify domestic and international regulatory developments relevant to our remit. Data is sourced through third-party data subscriptions to gain broader insights and help analyse trends.
The data gathered by the ACMA from media and communications industry reporting, and from our monitoring of industry compliance with obligations and rules, is also used to report on the communications industry, including performance.
Planned research projects
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2022-23 research projects |
What the project will deliver |
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Captioning quality consumer research |
This research will explore consumers' experiences with the quality of captioning to support the review of the captioning quality standard. This research aligns with our 2022–23 compliance priority on captioning compliance. |
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Digital platform reports and complaints research |
This research will consider users’ experience of reporting their concerns and making complaints about harmful content on digital platforms. |
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Research to support the Telecommunications Consumer Protection (TCP) Code review |
This research will explore telecommunications consumer experiences and international regulatory safeguards. This research also aligns with our 2022–23 compliance priority on financial hardship. |
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Emerging technologies paper – metaverse |
This research will examine consumer and market trends related to the metaverse. We will focus on those areas where the metaverse is relevant to the ACMA both now and into the future. The research will be released as part of the ACMA research on emerging technologies series. |
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Social casinos |
This research will examine the take up and usage of social casinos in Australia, along with developments in international regulatory approaches. |
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Based on annual consumer survey data, our ongoing Communications and media in Australia series features a range of snapshots, research reports and interactive reports looking at the Australian communications and media landscape. |
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Market studies |
In-depth studies examining:
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Updates to the program may occur as our research requirements evolve in response to changing external and organisational priorities.
Legislative basis for our research
Our research focus helps us to fulfil the regulatory functions in the Australian Communications and Media Authority Act 2005 and legislation related to our telecommunications, radiocommunications, broadcasting and online content functions.
Our research program also helps us to meet our requirements under the Regulatory Performance Guide.