Telcos must follow certain laws when they deliver mobile, landline, internet and NBN services to the public.
Findings on phone or internet provider compliance
Historical reports on phone and internet provider compliance and the actions we have taken
Interactive report on telco complaints-handling performance
If a telco breaks the Act or an industry code, we can take action
Four telcos have been issued formal warnings by the ACMA for failing to comply with rules designed to protect customers struggling to pay their internet and phone bills.
The ACMA is seeking comments on amended rules that will govern Australia’s SMS ID Register when it commences from 15 December 2025.
An increasing number of telco customers are turning to the Telecommunications Industry Ombudsman for dispute resolution according to the latest ACMA quarterly customer complaints handling performance report.