Proposed changes to the complaints record-keeping rules
We want to amend the Telecommunications (Consumer Complaints) Record-Keeping Rules 2018 (the complaints RKRs). This will include key metrics about network outage complaints and their handling as a separate complaints category.
We are consulting further on proposed rules for the telco industry and operation of the SMS sender ID register. This will help protect consumers from scam SMS/MMS using fake sender IDs.
We want your views on cost recovery arrangements for marine radio fees charged by the Australian Maritime College (the AMC) for performing marine radio functions.
The Radiocommunications (Allocation of Transmitter Licences – Low Power Open Narrowcasting Licences) Determination 2015 is sunsetting. We want to remake it with minor changes.