Proposed public register of telecommunications outages

We are proposing amendments to the Telecommunications (Customer Communications for Outages) Industry Standard 2024. The changes will require telcos to establish and publish a publicly available outage register covering major outages and significant local outages. It must be kept accurate and up to date for a period of 2 years. 

The register would include key outage information such as:

• start time
• impacted areas
• services affected
• updates and resolution.

It will be published in a way that allows extraction for external analytical purposes.

We welcome your comments on any of the issues raised in the consultation paper by 5 pm (AEDT) on Wednesday 18 February 2026. 

Use the ‘Upload submission’ button at the top of this page to send us your views. 

Submissions by post can be sent to:

The Manager
Telecommunications Performance and Regulation Section
Australian Communications and Media Authority
PO Box 13112
Law Courts
Melbourne VIC 8110