Proposed public register of telecommunications outages

We are proposing amendments to the Telecommunications (Customer Communications for Outages) Industry Standard 2024. The changes will require telcos to establish and publish a publicly available outage register covering major outages and significant local outages. It must be kept accurate and up to date for a period of 2 years. 

The register would include key outage information such as:

• start time
• impacted areas
• services affected
• updates and resolution.

It will be published in a way that allows extraction for external analytical purposes.