Help for NBN customers
We put in place rules for telcos to follow that protect you as an NBN customer.
What can we help you with?
Information NBN telcos must give you
Your telco must give you the right information before you buy an NBN plan
How telcos must deal with your NBN complaints
Learn the way telcos must deal with your NBN complaints
Stay connected when moving to the NBN
Your telco must ensure you aren't left without a working internet connection
Test the NBN service is working
Your telco must test that your new NBN service is working without any problems