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Help for NBN customers

We put in place rules for telcos to follow that protect you as an NBN customer.

What can we help you with?

Information NBN telcos must give you

Your telco must give you the right information before you buy an NBN plan

How telcos must deal with your NBN complaints

Learn the way telcos must deal with your NBN complaints

Stay connected when moving to the NBN

Your telco must ensure you aren't left without a working internet connection

Test the NBN service is working

Your telco must test that your new NBN service is working without any problems

If you have a problem with the NBN

How to deal with problems you are having with the NBN

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