We put in place rules for telcos to follow that protect you as an NBN customer.
Your telco must give you the right information before you buy an NBN plan
Learn the way telcos must deal with your NBN complaints
Your telco must ensure you aren't left without a working internet connection
Your telco must test that your new NBN service is working without any problems
How to deal with problems you are having with the NBN
Ms Creina Chapman, Deputy Chair and CEO of the ACMA, appeared before the Joint Standing Committee on Electoral Matters
The ACMA has found Telstra, Optus, TPG and Dodo in breach of consumer protection rules
The ACMA will consult on rules to assist consumers when their fixed broadband telco fails to meet retail service levels
