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Check your phone bill

Your telecommunications provider has to give you a regular bill. They can send this in the mail or make it available online. Always check the contents.

When you receive your bill, check to make sure:

  • the rate your telco has charged is the rate you expected. This rate is on your contract or your plan's Critical Information Summary
  • all the charges on the bill are yours

If you see numbers or charges you don’t recognise, contact your telco as soon as possible.

If you complain and they can't sort out the issue, you can contact the telecommunications ombudsman.

Delays to calls appearing on your bill

Sometimes there is a delay before your telco adds a call to your bill.

When you see a charge for a call you made during a previous bill period, this is ‘backbilling’. Your telco cannot charge you for a call more than 160 days after you made it.

How to avoid large bills

To avoid large phone bills, make sure you know:

Your rights as a telco customer

The Telecommunications Consumer Protection Code gives you rights as a customer. These include:

Find out about your rights as a telecommunications customer

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