We do not assess or approve telcos plans for mobile phone base stations.
We also cannot stop telcos that want to:
- install a base station
- move a base station
We take some complaints about mobile phone base stations.
Complain to the ACMA
We only consider your complaint if all of the following apply, that is, you:
- first wrote to the telco to complain
- followed all of the telco's steps to complain
- were not satisfied with how the telco handled your complaint
- believe the telco did not follow the rules set out in Mobile Phone Base Station Deployment code. When you complain to us, you must tell us the exact part or parts of the code that you think they breached.
Send it to us at:
Technical Regulation and Carrier Infrastructure Section
Australian Communications and Media Authority
PO Box 13112 Law Courts
Melbourne VIC 8010
What happens next
We consider if the telco has followed the rules in the code. We will tell you if we decide:
- to investigate
- not to investigate
If the telco has not followed the rules in the code we can:
- issue a warning to the telco
- direct the telco to follow the code in the future
Other types of complaints
Land access complaints
A telco may seek access to your land to install a base station. Under certain conditions, they can do so by issuing you with a notice.
If you have any concerns, you should speak to the telco first about access to your property.
If you cannot resolve your complaint with the telco, talk to the Telecommunications Industry Ombudsman.
You can talk to us about EME and NBN.
For all other NBN issues and complaints contact NBN Co Limited.