As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
The ACMA is looking to improve the way the telco sector supports consumers in vulnerable circumstances
The ACMA issues formal warnings to Telstra, Medion Mobile and Optus
Lycamobile has paid an infringement notice after the ACMA found prolonged and large-scale customer data failures
