As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
Seven telcos have been issued with formal directions after ACMA investigations found they failed to submit compulsory compliance
The ACMA has taken action against a number of telcos after compliance failures were used by scammers to send SMS road toll
A new report from the ACMA has shown the telecommunications industry continues to let down customers who are facing financial