As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
New figures from the ACMA show a decline in complaints in the December quarter compared to the same period in 2018,
The ACMA is aware that Telstra Corporation Limited has temporarily halted processing Local Number Porting.
The ACMA is stepping up its fight against mobile number fraud with a new industry standard.