As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
Telstra has committed to an independent review after it mistakenly disabled the connection to the emergency call relay service used by people with hearing and speech impairments.
Telecommunications provider VoiceHub Pty Ltd has been directed to comply with Australia’s phone scam rules after it failed to act against confirmed scam calls on its network.
Circles Australia Pty Limited (trading as Circles.Life) has paid a penalty for failing to comply with telco customer identity verification rules
