As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Find out who can access the numbers database
Update the industry database with customer information
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Four telcos have been issued formal warnings by the ACMA for failing to comply with rules designed to protect customers struggling to pay their internet and phone bills.
The ACMA is seeking comments on amended rules that will govern Australia’s SMS ID Register when it commences from 15 December 2025.
An increasing number of telco customers are turning to the Telecommunications Industry Ombudsman for dispute resolution according to the latest ACMA quarterly customer complaints handling performance report.