As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
The ACMA has taken action against eleven telcos for failing to comply with consumer protection rules
A year after introducing strict new complaint handling requirements, the ACMA has released data showing a drop in complaints
The ACMA today welcomed newly implemented measures to tackle mobile number fraud—the gateway to identity theft.
