As a telco, you are responsible for knowing and following the phone number rules.
Telco rules for managing phone numbers
Customers can usually keep their phone numbers when changing telcos
A fee applies to certain numbers every year
Update the industry database with customer information
Find out who can access the numbers database
The ACMA has accepted a new court-enforceable undertaking (EU) from Telstra
The ACMA show telcos received just over one million complaints in the 2020-21 financial year
Optus is refunding 994 small and medium sized businesses a total of $788,609 after it breached telco billing rules
