Choose your mobile service carefully

The right plan will depend on how you want to use your phone and how much you want to pay.

You can obtain independent advice to help you find the right mobile plan for you. Please see the ACCC’s guide to choosing a mobile plan.

Most phone companies lease their service from one of Australia's 3 major network operators. These networks have different levels of coverage across Australia:

• Telstra
• Optus
• Vodafone

If you want to use your existing phone with a new telco, contact the telco first to make sure that they will be able to give you a service using that device. 

Telcos are not allowed to provide a service through a device that cannot support a call to Triple Zero. Check with the telco to make sure you can use that device on their network. 

Telcos have to give you information that helps you compare products and services.

The best source is the Critical Information Summary for each product. You’ll find these on telcos’ websites or you can contact them and ask for a copy.

Make sure you understand your telecommunications contract before you agree to it. In most cases, you can't change your mind afterwards.