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Choose your mobile service carefully

If you are choosing a new phone or switching telcos, you have a few things to consider.

The law protects you, but make sure you understand the contract before you sign.

Choose the right plan

The right plan will depend on how you want to use your phone and how much you want to pay.

For independent advice on finding the right mobile plan, see the Australian Competition and Consumer Commission's guide to Choosing a mobile plan.

Check if the network covers your area

All phone companies lease their service from one of Australia's 3 network operators:

  • Telstra
  • Optus
  • Vodafone

These networks have different levels of coverage across Australia.

Select the features you need

Telcos have to give you information that helps you compare products and services.

The best source is the Critical Information Summary for each product. You’ll find these on telcos’ websites or you can contact them and ask for a copy.

Prepare to sign a contract

Make sure you understand your telecommunications contract before you agree to it. In most cases, you can't change your mind afterwards.

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