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Activating a mobile
To activate a new prepaid mobile service, you will need to give the telco your:
- date of birth
- home address (or business name and address if you’re activating on behalf of a business).
If your mobile number is being ported to a prepaid service, the new telco must comply with the Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020. This has additional identity verification steps.
The telco looks (visual check) at your documents, or uses a government service such as the Document Verification Service to check your ID.
They may also verify by:
- using an existing post-paid or prepaid account
- a real-time or time-delayed financial transaction.