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Compliance priorities 2019–20

Our compliance priorities outline our key areas of focus for the year. They will guide our efforts to deliver effective compliance and, where necessary, targeted enforcement action.

This ACMA-wide approach to setting annual priorities replaces our previous practice of setting priority compliance areas for some of our activities.

Our compliance priorities focus on areas of significant public interest or concern and conduct that negatively impacts consumers.

1. Telco consumer safeguards

Moving to the NBNMoving to the NBN

Telcos' compliance with rules helping consumers moving to the NBN.

Complaints handlingComplaints-handling 

Telcos' compliance with rules about handling of consumers' complaints.

Selling practicesSelling practices

Telcos' compliance with new Telecommunications Consumer Protections (TCP) code credit assessment and financial hardship rules.

2. Small cell base stations for 4G and 5G

Small cells EME complianceSmall cells—EME compliance

Carriers' compliance with electromagnetic energy (EME) emission standards when installing small cell base stations.

Small cells deployment  Small cells deployment

Carriers' practices in informing and consulting stakeholders, including the local community, before installing small cell base stations.

3. Unsolicited communications

Lead generationLead generation

Marketing that seeks ‘hot leads’ without consent from consumers.

Solar industrySolar industry

Solar telemarketers making sales calls without consumer consent.

4. News

Commercial influence in broadcast newsCommercial influence in broadcast news

Distinguishing between commercial content and broadcast news editorial.

5. Gambling

Gambling ads in sportGambling ads in sport

Compliance with rules about broadcasting and streaming gambling ads during live sport.

Credit bettingCredit betting

Australian betting operators unlawfully offering credit.

Offshore wagering Offshore wagering

The provision of illegal offshore gambling services offered to Australians.

6. Interference and licencing compliance

Solar invertersSolar inverters

Solar inverters' compliance with interference management licence conditions.

Licence integrityLicence integrity

Unlicensed operations and device compliance with interference rules.

Next up: Our EME compliance strategy
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