Why we block illegal gambling websites
We can ask internet service providers to help us disrupt illegal online content by blocking access to websites. This authority is given to us under the Telecommunications Act 1997 (section 313).
We will ask an internet service provider to block access to a website where serious criminal or civil offences are involved.
This includes breaches of the Interactive Gambling Act 2001 (IGA)—for example, if a website is:
- providing prohibited interactive gambling services to customers in Australia (such as online casinos, online slot machines and services that allow in-play online sports betting)
- providing an unlicensed regulated interactive gambling service to customers in Australia (such as online betting services that don’t have a valid Australian licence)
- publishing ads for prohibited interactive gambling services or unlicensed regulated interactive gambling services in Australia
Complain about the block
You can complain to us about a website being blocked by using our online complaint form (below).
For more help, contact our Customer Service Centre on 1300 850 115 from 9am to 5pm AEST on any working day. You can remain anonymous if you like.
How we handle your details
We can only collect personal information if it is related to what we do. We may want to contact you for more information about your complaint, or ask for help with our review into why a website was blocked.
Blocked illegal gambling websites