Switching to the NBN | ACMA

Switching to the NBN

Switching to the NBN is not automatic—there are steps you need to take.

Once NBN Co has announced that your area is NBN-ready, you may have up to 18 months to move your phone and internet services.

You must contact your preferred service provider to move to the NBN. If you do not, your existing landline and internet services will eventually be disconnected.

Choosing an NBN service provider and plan

NBN Co does not provide services directly to the public—you need to contact your preferred service provider when you’re ready to move to the NBN. You may want to stay with your current provider or choose a new one.

When you choose an NBN internet service, you’ll be given choices about the speed of the broadband connection.

The price of your NBN service will depend on the download (and upload) speed and your monthly data allowance. This is normally measured in gigabytes (GB).

Service providers must provide you with details such as your connection speed, issues that may arise during power outages, the technology that will deliver your service, how to exit your agreement when services are not as advertised and what information you will be given in a network outage.

For further information, refer to the new Consumer Information Standard.

Will everything work?

When you connect to the NBN, some devices such as back-to-base alarm monitoring systems and medical alarm systems may not work (or work reliably).

It is vital you speak with your service provider/s of alarms, internet or any other services attached to your phone line. You will also need to register any monitored medical alarms on the NBN Co medical alarm register.

You may need to upgrade your devices for the NBN or seek new solutions such as using the mobile phone network.

Some services (typically special business services) are exempt from the managed disconnection process. For more information, see Telstra’s special services and exemptions pages.

While the Telstra telephone network in fixed wireless and satellite areas will not be switched off until at least 2032, you may need to have new cabling installed for phone sockets to continue to work. See cabling requirements for further information.    

Details on the compatibility of various devices with the NBN network can be found on NBN Co's website.

Existing network switch off

Approximately 40,000 services are being connected to the NBN each week. With the aim to connect eight million premises by 2020, there’s a good chance the existing network switch-off may affect you soon.

Rollout of HFC network

After a delay to the rollout of new Hybrid Fibre Coaxial (HFC) network areas in November 2017, progress resumed in April 2018. Further information about the HFC relaunch is available on NBN Co’s website.

Know your disconnection date

Your disconnection date depends on when the NBN becomes available in your area and when the existing network will be switched off. This period may be up to 18 months. If you don’t migrate to the NBN during this time, you will no longer have access to landline phones or internet services.

Check your status

To check when your home or business will need to migrate to the NBN, enter your address here.

My place is listed as ‘service available’

If your address is listed as 'service available', you can migrate your services to the NBN. You may have up to 18 months from when it was ready until the existing network is switched off. We recommend you move your services well before the switch-off date.

My place is listed as ‘not currently available’

If your area is listed as ‘not currently available’, we recommend you contact NBN Co to find out when the new network is coming.

Your existing contract

If you're on a contract, you may pay a penalty to end it and take up an NBN service with another provider. If you stay with the same provider, you are unlikely to be penalised but it is worth checking.

The installation process

What needs to be installed will depend on the technology that connects your premises to the NBN. It may be as simple as getting a new modem, or could require a technician to complete the installation.

You may need new cabling in your premises (see cabling requirements), as well as new devices such as modems, routers or mobile-network enabled medical and security alarms to ensure existing services still work.

Most NBN services are power-dependent. That means services such as landline telephones and medical and security alarms are unlikely to work in a power outage. 

See also:

Power dependent phone and internet services

Last updated: 26 May 2016