What we do
The ACMA is Australia’s communications and media regulator. We:
- set and manage rules about communications and media services and markets – including for phones and internet, as well as TV, radio and some online content
- licence people, organisations and products to operate in Australia
- look into complaints and problems, and act when rules aren’t being followed
- plan and manage the airwaves and make space for new services, like 5G.
We are a collaborative and collegiate agency. Our staff work together to achieve tangible results in regulating communications and media services for Australians.
Find out more about us and read our corporate plan.
What our staff tell us
‘Working for the ACMA means working to benefit the community.’
‘There are genuinely good people here who want to make a difference in their work and do good work for Australian people.’
Our culture
Be part of a culture where our staff matter and are supported to grow and succeed.
Our staff speak of:
- working with talented colleagues
- being empowered to suggest ways to improve how we do things
- feeling enabled to take opportunities to work on many different projects
- working in an environment with a keen focus on flexible work arrangements, health, safety and wellbeing.
We are always focused on improving diversity so we can drive supportive change with our staff and represent the community we serve better.
What our staff tell us
‘We have access, and get exposure, to our leadership cohort to share ideas and solve problems that larger agencies may not always offer. Other agency public servants are really surprised to know that our leadership and Authority members know the names of staff, or may come by our desk to ask a question, or personally compliment our work.’
We care about our people and are proud of our inclusive culture
- 80% of our staff tell us that they will recommend working at the ACMA to a job-seeking friend or colleague.
- 80% of our staff tell us that they are likely to apply for a job at the ACMA again.
- 92% of our staff are happy to go the extra mile at work, when required.
Our workforce
Our total workforce is 471, of which:
- 54% are women
- 46% are men
- 33% were born outside Australia
- 11% identify as LBGTIQA+
- 12% are neurodivergent
- 4% have a disability
- 1% are Aboriginal and/or Torres Strait Islander peoples.
What our staff tell us
‘I’ve been incredibly fortunate to have had some stellar managers and executive managers at the ACMA, who are genuinely caring, have incredible work ethics, and from whom you can learn a great deal about the subject matter or regulatory activities, but also about supportive working environments and culture.’
View our Employee Census 2025 Highlights Report.
Our careers
Our highly capable and skilled workforce spans an array of specialisations, including:
- compliance and regulations
- investigations
- engineering
- policy
- legal
- corporate and research
- digital technology and information management
- media and communications.
We offer our staff professional development, mobility options, study assistance and a wide range of learning and development programs that build on their professional and personal growth.
Our leaders take time to share information about the ACMA’s work to increase our staff’s knowledge beyond their direct expertise and networks, including on priorities such as diversity and inclusion.
Our graduates say that working at the ACMA has been a great start to their career in the APS, where they have felt inclusivity, diversity, respect and exposure to many opportunities, including mentoring by senior leaders.
What our staff tell us
‘We have a dynamic and diverse remit with supervisors who create opportunities for growth and learning new skills.’
‘I love that the ACMA has a lot of skilled and capable people and that it’s enjoyable to build relationships and learn from these people.’
‘You’re not pigeonholed into one type of work – there are opportunities to move within and grow. It’s like having mini careers within the ACMA.’
Opportunities to grow and learn
Our staff matter to us.
We support our people with on-the-job training, reskilling, and mobility opportunities for growth and progression. We listen to our staff and help them achieve their career aspirations.
What our staff tell us
‘Working at the ACMA doesn’t get boring because there’s always something new and something novel to look at and work out a solution.’
Our benefits and conditions
Leave benefits
- Personal leave: 20 days per year.
- Annual leave: 20 days per year.
- Parental leave: 18 weeks for a primary caregiver/11 weeks for a secondary caregiver.
- Cultural leave: 3 days per year.
- Purchase leave: up to 20 days per year.
Salary
- Competitive salary.
- Pay increase of 3.4% coming in 2026.
- 15.4% superannuation.
See the ACMA Enterprise Agreement 2024–27 for more information.
Flexible working and wellbeing
- 67% of our staff have formal remote work arrangements in place, with additional flexibility being used on an ad-hoc basis.
- We are committed to our staff’s wellbeing.
- We provide a suite of services that enhance and promote physical health, mental health and social wellbeing to benefit our staff and their families.
- We pride ourselves on ensuring our staff have flexibility for caring responsibilities and to maintain work–life balance, so they can remain healthy and be engaged at work.
Our facilities
- Option to work in our Canberra, Melbourne or Sydney offices – all of which are recently, or about to be, refurbished into modern, well-designed workspaces.
- Our offices are located close to cafés, dining, retail facilities, public transport, parking, childcare centres and gym and fitness options.
- Private rooms for prayers and breastfeeding.
What our staff tell us
‘Work–life balance is really the key driver of what I like about working at the ACMA.’
‘The ACMA is a friendly environment with a lot of flexibility and support, regardless of the work itself, it is a big positive to work at a place which you enjoy!’
eSafety and the ACMA: how we work together
The eSafety Commissioner (eSafety) is the Australian Government’s independent online safety regulator. The eSafety Commissioner is an independent statutory office holder who, under the Online Safety Act 2021, is supported by ACMA employees. This means that all eSafety staff are ACMA employees who work to conditions set out in the ACMA Enterprise Agreement.
eSafety’s total workforce is 245 staff who are co-located with ACMA staff in offices in Canberra, Melbourne and Sydney. eSafety staff follow ACMA corporate policies and procedures, as well as eSafety-specific frameworks and procedures.
More about eSafety