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Rules for Telstra payphones

Telstra must ensure everyone has reasonable and equal access to payphones. This is a condition of Telstra's licence under the Universal Service Obligation (USO).

Rules relating to payphones are in the Telecommunications (Payphones) Determination 2022. The determination protects payphones and those who use them. 

Telstra must consider the benefit to the community when they install a payphone or remove the last remaining payphone from a site.

When assessing the impact of installing or removing payphones Telstra must consider factors that include:

  • financial and non-financial costs and benefits to all stakeholders
  • broader social impacts

Telstra’s website explains what they must do under the USO. It includes:

  • where to locate payphones.
  • the criteria to install, remove and maintain payphones.
  • their consultation process.

Complain about a payphone 

To complain about the availability of a payphone or to report a problem, find out who to contact with a payphone issue.

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