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Statutory Infrastructure Provider regime

New rules from 1 July 2020 mean that NBN Co and other carriers must make sure all Australians have access to either a superfast fixed-line, fixed wireless or satellite broadband connection.

How it works

The Statutory Infrastructure Provider (SIP) regime is now in place after changes to the Telecommunications Act 1997.

NBN Co will be the default SIP for most Australian premises. It has an obligation to:

  • connect premises
  • supply wholesale broadband services to retail service providers on reasonable request.

Ready for service

While NBN Co is rolling out its network, its SIP obligations begin for each area when that area is declared ‘ready for service’.

However, there may be cases where homes and businesses require further work before a service can be ordered from a retail service provider. These are classified as ‘not yet ready to connect’ and listed in NBN Co's weekly progress report.

Find out more about NBN Co’s status updates.

Other carriers

Other carriers can also be SIPs. They may have contracts to connect premises in:

  • apartments
  • shopping centres
  • real estate developments.

The ACMA’s role

We are responsible for enforcing the SIP regime. If a provider does not meet its SIP obligations, we have a range of enforcement mechanisms available, for example formal warnings or directions to comply.

We have started a national register of SIPs and their service areas. It includes the location of all superfast broadband service areas and the SIP that is responsible.

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