VAST is funded by the Australian Government. It gives people who may not be able to receive ‘regular’ TV services access to free-to-air TV or radio services by satellite.
You can access channels on VAST for free if you:
- meet the VAST eligibility test
- have the right equipment - please note you’ll have to supply this equipment yourself.
We do not:
- take applications for VAST
- decide who gets VAST.
- examine any formal complaints against the VAST administrator that gives access to VAST.
Applying for VAST access at home
- Go to VAST administrator’s website at MySatTV and select ‘Satellite Decoder Online Registration’. This will take you to the mySwitch website.
- In the mySwitch website, type in your address and select ‘Get Info’.
- Select ‘Satellite Summary VAST’.
- Follow the steps to apply.
Getting VAST as you travel
- Go to VAST administrator’s website at MySatTV.
- Follow the 'Traveller's Registration' steps.
We recommend you keep a copy of your application.
Complaints about your VAST application
We can look into your complaint about applying for VAST access if the VAST administrator:
- refused your application
- approved your access to VAST but later took away approval
- did not decide on your application within 15 business days.
If you decide to complain, please provide us with as much of the following information as possible:
- your name and contact information (email, telephone and postal mail)
- the address at which VAST services were requested. If a street address is not available, please provide the latitude and longitude
- the date on which you made an application for VAST services, via the online form at mySwitch
- a copy of your application, if available
- the kind of reception equipment you own (for example, external antenna or satellite dish)
- what your complaint is about
- any correspondence between you and the scheme administrator, if available.
You can make a complaint by:
- email at email@example.com and typing 'Satellite TV complaint' in the email subject field
- post at:
Satellite TV Complaint
Australian Communications and Media Authority
PO Box 78
Belconnen ACT 2616
- fax to (02) 6219 5347
- provide the VAST administrator with details of your complaint
- collect evidence from the VAST administrator
- ask you for more information.
Overseas satellite TV interference
Reception of overseas free-to-air satellite TV is not protected against interference in Australia. You may get interference that may not be possible to fix.