Satellite TV

VAST is funded by the Australian Government. It gives people who may not be able to receive ‘regular’ TV services access to free-to-air TV or radio services by satellite.

You can access channels on VAST for free if you:

• meet the VAST eligibility test 
• have the right equipment - please note you’ll have to supply this equipment yourself.

Our role

We do not:

• take applications for VAST
• decide who gets VAST.

We do:

• examine any formal complaints against the VAST administrator that gives access to VAST.

• Go to VAST administrator’s website at MySatTV and select ‘Satellite Decoder Online Registration’. This will take you to the mySwitch website.
• In the mySwitch website, type in your address and select ‘Get Info’.
• Select ‘Satellite Summary VAST’.
• Follow the steps to apply.

Getting VAST as you travel

• Go to VAST administrator’s website at MySatTV.
• Follow the 'Traveller's Registration' steps.

We recommend you keep a copy of your application.

If you have trouble receiving VAST you can:

• check the mysattv troubleshooting page
• email the VAST administrator at vast.administration@mysattv.com.au
• call the VAST administrator on 1300 993 376.

We can look into your complaint about applying for VAST access if the VAST administrator:

• refused your application
• approved your access to VAST but later took away approval
• did not decide on your application within 15 business days.

If you decide to complain, please provide us with as much of the following information as possible:

• your name and contact information (email, telephone and postal mail)
• the address at which VAST services were requested. If a street address is not available, please provide the latitude and longitude
• the date on which you made an application for VAST services, via the online form at mySwitch
• a copy of your application, if available
• the kind of reception equipment you own (for example, external antenna or satellite dish)
• what your complaint is about
• any correspondence between you and the scheme administrator, if available.

You can make a complaint by:

• email at info@acma.gov.au and typing 'Satellite TV complaint' in the email subject field
• post at:
  Satellite TV Complaint
  Australian Communications and Media Authority
  PO Box 78
  Belconnen ACT 2616
• fax to (02) 6219 5347

We may:

• provide the VAST administrator with details of your complaint
• collect evidence from the VAST administrator
• ask you for more information.

Reception of overseas free-to-air satellite TV is not protected against interference in Australia. You may get interference that may not be possible to fix.