Viewer Access Satellite TV

VAST is funded by the Australian Government. It gives people who may not be able to receive ‘regular’ TV services access to free-to-air TV or radio services by satellite.

Information about VAST eligibility, required equipment and the VAST registration procedure is found on the FAQ webpage on the MyVAST website.

Our role

We do not:

• take applications for VAST
• decide who gets VAST.

We do:

• examine any formal complaints against the VAST administrator that gives access to VAST.

• Go to mySwitch website, type in your address and select ‘Get info’.
• Select ‘Satellite Summary VAST’.
• Follow the steps to apply.

• Go to MyVAST website.
• Select Traveller Registration & Renewal.

We recommend you keep a copy of your application.

If you have trouble receiving VAST you can:

• check the VAST troubleshooting page
• contact the VAST administrator via the Support page
• call the VAST administrator on 1300 993 376.

We can look into your complaint about applying for VAST access if the VAST administrator:

• refused your application
• approved your access to VAST but later took away approval
• did not decide on your application within 15 business days.

If you decide to complain, please provide us with the following information:

• your name and contact information (email, telephone and postal mail)
• the address at which VAST services were requested
• a copy of the Rejection letter/email from the VAST administrator.

You can make a complaint by:

• email at info@acma.gov.au and typing 'Satellite TV complaint' in the email subject field
• post at:
  Satellite TV Complaint
  Australian Communications and Media Authority
  PO Box 78
  Belconnen ACT 2616
• fax to (02) 6219 5347

We may:

• provide the VAST administrator with details of your complaint
• collect evidence from the VAST administrator
• ask you for more information.