Action on content complaints and investigations: April to June 2026

Accessed broadcast matters We completed 33 assessments
Commenced investigations Our assessments led to 4 investigations
Finalised invetigations We finalised one investigation with a breach finding

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992 (BSA). It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the complainant:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate.

We also assess all complaints that allege a breach of licence conditions and standards. In assessing a complaint, the ACMA will review:

  • the complaint
  • any response from the broadcaster
  • a copy of the broadcast
  • the rules in the relevant code
  • public interest considerations. 

Find out more about our broadcasting complaints-handling process.

Assessment outcomes are also published on the ACMA website.

Assessment decisions

Investigations commencedNo further actionTotal assessment decisions
Total42933

Assessment decisions by sector

Community broadcastersSubscription TVNational broadcastersCommercial TV/radioOpen narrowcasting radio services
Investigations commenced112
No further action367121

Investigations finalised: April to June 2026

BreachNo breach
10

Investigations finalised by sector: April to June 2026

Commercial television/radioNational broadcastersCommunity broadcasters
Breach1
No breach

Average time taken to finalise closed investigations, as at 30 June 2026

Jun-25Sep-25Dec-25Mar-26Jun-26
Quarterly average in months5.954.38.24.7
Rolling average over previous 4 quarters5.95.44.95.25.2

Finalised investigations

Investigation number

Date of broadcast / broadcaster

Description

Provisions investigated

Commercial Television Industry Code of Practice (2015) (revised 2018)

Investigation report – BI-755

Channel Seven Adelaide Pty Ltd

7 News Adelaide

Material which may cause distress 

Privacy  

 

  • Breach of subclause 3.2.1c

 

  • Breach of clause 3.5.1 and 3.5.2

 

We take a graduated approach to enforcement, under our compliance and enforcement policy

Under the BSA, enforcement options for a breach of an industry code may include:

  • agreed measures (informal resolution)
  • a court-enforceable undertaking for non-compliance
  • an additional licence condition

For a breach of a licence condition of the BSA, we may:

  • impose agreed measures 
  • impose a court-enforceable undertaking for non-compliance 
  • issue a remedial direction requiring action to address the contravention
  • impose an additional licence condition. 

The ACMA considers matters such as:

  • the nature and seriousness of the breach
  • the level of harm caused to the community
  • the compliance history of the licensee
  • any remedial actions proactively undertaken by the licensee in determining its approach. 

We will generally publicise any enforcement action we take. The table below shows enforcement actions taken in the April to June 2026 quarter.

Enforcement actions

Investigation number

Date of broadcast / broadcaster

Description

Action taken

Broadcasting Services Act 1992

 

Investigation report – BI-746

Prime Television (Victoria) Pty Limited

 

1 May 2025

Election advertising blackout rules

The licensee completed agreed measures as follows:

  • provided all relevant staff (including contractors) with updated training on the Licensee’s obligations under the BSA, using investigation report BI-746 as reference material
  • reported back to the ACMA within 14 days to provide evidence of completion of the measures above.
ABC Code of Practice 2024

Investigation Report BI-723

Australian Broadcasting Corporation 

 

19 August 2024

Accuracy 

 

Impartiality 

The ABC agreed to:

  • update the program’s editor’s note and publish a post on its ‘Corrections & Clarifications’ webpage
  • increase impartiality and accuracy training for news journalists
  • develop advanced training for managers of investigations.

 

 
Online Enquiry